Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,728 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    October 5, 2010
    Mopsey from CA Verified Squaremouth Customer

    Before Trip
    Nice, clean deal.

    During Trip
    N/A did not need to use. This is a good thing.

    Claim Process
    N/A No claim.

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  • Rating 4 out of 5
    Policy:
    Custom Luxe
    Review Received:
    October 2, 2010
    Tom from AZ Verified Squaremouth Customer

    During Trip
    We had a medical issue arise during our trip but were unable to access the "hotline" because we had no access to a phone. I mean, we could have used the hotel phone, but we were told by the hotel that it would cost a lot of money to use their phones. We tried to go online to access something, but that did not work. We ended up going to a clinic on our own. I suppose that was our fault for not having a cell phone or a calling card, but that was frustrating. My advise - make sure you research phone access while in the foreign county or else you will not be able to get the immediate help this insurance offers.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 2, 2010
    Edward from CA Verified Squaremouth Customer

    Before Trip
    Didn't actually ever speak to anyone everything was handled over the internet so it is a little difficult to really get a sense of the customer service

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    September 30, 2010
    Pamela from NM Verified Squaremouth Customer

    During Trip
    Everything went smoothly, so I had no need to make use of your services. Nevertheless, I was happy knowing I had the policy in place.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 30, 2010
    Susan from TX Verified Squaremouth Customer

    During Trip
    Fortunately we did not need to use our policy during our trip, but we felt secure knowing we had it.

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    September 27, 2010
    roy from CA Verified Squaremouth Customer

    During Trip
    We did not use the service during our trip. We had peace of mind that we were covered.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    September 16, 2010
    Jake from OK Verified Squaremouth Customer

    Before Trip
    did not need any service, all documents were sent timley via e-mail

    During Trip
    no need to use

    Claim Process
    No claim filed, But felt security while waiting for our buss at 7:00 am to take us to the train at 9:30 amto take us to our plane !2:30 Pm the next day , knowing if somehow any one of the carriers was delayed we had the travel protection plan as a back up.

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    September 14, 2010
    WJC from NC Verified Squaremouth Customer

    During Trip
    Did not use any services during the trip

    Claim Process
    Did not make a claim. The need for the insurance was slim; however, I felt it might be needed due to age and circumstances. It would be nice if costs were a bit lower.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 12, 2010
    Michael from IL Verified Squaremouth Customer

    During Trip
    No contact was necessary

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 11, 2010
    Corazon V from CA Verified Squaremouth Customer

    Before Trip
    Will buy travel insurance fro this carrier again

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    0 out of 0 people found this review helpful

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