0.2% (323) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2795
4 stars
974
3 stars
385
2 stars
120
1 star
203
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
174,500
Since 2004
MONTHLY SALES
2593
Average Monthly Sales Since 2004
REVIEWS
4,696
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,696 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
During Trip Since my trip was in the Arctic National Wildlife Refuge in Alaska, no communication would have been possible during the trip -- with the exception of access to a Satellite Phone in case of an emergency. Luckily, this was not necessary
Claim Process Prior to initiation of the trip I nearly had to cancel due to a family emergency. The staff was very helpful when I first called to report on the situation; and when, in the end, I was able to travel I was assured that my coverage was still in effect.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 29, 2009
Azzoi from NY
Verified Squaremouth Customer
Before Trip Quick and easy without any complications
During Trip Did not need the insurance
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 24, 2009
Lawrence from AZ
Verified Squaremouth Customer
Before Trip Very professional and informative which quickly enabled me to finalize my insurance choice.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 19, 2009
Austin from WA
Verified Squaremouth Customer
During Trip No contact with insurance carrier
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 19, 2009
Amy from MA
Verified Squaremouth Customer
Before Trip As in the past, Chris was extremely informative, personable and helpful.
During Trip N/A as I didn't use the service
Claim Process N/A
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 13, 2009
Barbara W. from NJ
Verified Squaremouth Customer
During Trip Not used but glad to know it was available!
Claim Process No claim needed.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 17, 2009
Joseph from FL
Verified Squaremouth Customer
Before Trip nNo difficuties
During Trip Had no reason to use insurance
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 15, 2009
SYLVIA from CA
Verified Squaremouth Customer
Before Trip Although we didn't have any need for insurance, it gave us a peace of mind in case we did.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 15, 2009
Donna Lynn from AZ
Verified Squaremouth Customer
Before Trip Everything was handled in a timely, accurate manner.
During Trip I cannot answer questions 1 or 3, since neither applies.
Claim Process This was a wonderful trip in every way- pre arrangements, cruise, and return, so no claim was ever considered.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 11, 2009
JoAnn from LA
Verified Squaremouth Customer
During Trip Had no contact with customer service during trip.
Claim Process Had no claim.
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0 out of 0 people found this review helpful