Reviews, Sales, and Service Ratings for
Generali Global Assistance

Before Trip
It would be helpful to make it easier to talk to a represenative.

During Trip
N/A

Claim Process
N/A

During Trip
Fortunately we did not have to use our travel protection but was well worth the piece-of-mind knowing we were protected for our entire trip +medical, dental & even for the rental car coverage. We take 1 or 2 cruises a yr & won`t go without coverage.

Before Trip
I got this insurance thru the internet, all my paperworks were printed by me. I never ask anybody about the plicy bec. it's selfexplanatory

During Trip
I got sick in Dubai during my trip, I called the hotline bec. it's written in my policy that they have an MD or a clinic/hospital that they could refer me. Apparently, this is not true. My son & his wife were the one whor recommended a clinic for me to be seen by an MD. When I called Customer Service re: the payment,I was told that I have to pay out of pocket first, then have my primary insurance in USA to pay my expenses, whatever, my Primary Insurance wouldn't pay, this insurance carrier will pay. I was given a Medical file number.The policy stated that I don't I have to pay out of pocket, that there will be a clinic/hospital that I can go but it didn't happen. The insurance carrier doesn't have a clue of any places where I could get medical help. Thank God my medical situation was not serious but I needed to be seen bec. I needed medications and also being an RN helped.

Claim Process
I didn't file any claim bec. I was told to file my claim with my Primary Insurance first, this was not stated on the policy. For me, the policy was misleading, it was a waste of my money, this was a learning experience for me.

Before Trip
We obtained everything online and didn't need to contact prior to departure.

During Trip
This policy contained everything we needed; however, and fortunately we did not require customer service nor will we be making a claim.

During Trip
I did not need to use any insurance services during my trip. BUT I was able to throughly enjoy myself because I knew that I was covered if an emergency arose.

Claim Process
The reason this claim took so long is that we needed to know the results of our Medex claim first.

Before Trip
Did not provide detailed description of policy coverages.

Claim Process
As with any insurance company or HMO they will find a way to deny your claim through some section or sub paragraph in the policy of which you dont get a copy of.

Before Trip
you hope never to use it, with it we had no worrys thanks we had a great trip

Before Trip
Easy forms to complete - fast service. No issues - very pleased.

During Trip
Fortunately, did not have to use.

Claim Process
Would buy travel insurance again for a big trip.