0.2% (323) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2795
4 stars
974
3 stars
385
2 stars
120
1 star
203
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
174,500
Since 2004
MONTHLY SALES
2593
Average Monthly Sales Since 2004
REVIEWS
4,696
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,696 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
During Trip Fortunately we did not have to use our travel protection but was well worth the piece-of-mind knowing we were protected for our entire trip +medical, dental & even for the rental car coverage. We take 1 or 2 cruises a yr & won`t go without coverage.
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0 out of 2 people found this review helpful
Rating 1 out of 5
Policy:
Custom Luxe
Review Received:
November 7, 2009
Christine from CT
Verified Squaremouth Customer
Before Trip I got this insurance thru the internet, all my paperworks were printed by me. I never ask anybody about the plicy bec. it's selfexplanatory
During Trip I got sick in Dubai during my trip, I called the hotline bec. it's written in my policy that they have an MD or a clinic/hospital that they could refer me. Apparently, this is not true. My son & his wife were the one whor recommended a clinic for me to be seen by an MD. When I called Customer Service re: the payment,I was told that I have to pay out of pocket first, then have my primary insurance in USA to pay my expenses, whatever, my Primary Insurance wouldn't pay, this insurance carrier will pay. I was given a Medical file number.The policy stated that I don't I have to pay out of pocket, that there will be a clinic/hospital that I can go but it didn't happen. The insurance carrier doesn't have a clue of any places where I could get medical help. Thank God my medical situation was not serious but I needed to be seen bec. I needed medications and also being an RN helped.
Claim Process I didn't file any claim bec. I was told to file my claim with my Primary Insurance first, this was not stated on the policy. For me, the policy was misleading, it was a waste of my money, this was a learning experience for me.
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69 out of 73 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
October 25, 2009
Kim from OH
Verified Squaremouth Customer
Before Trip We obtained everything online and didn't need to contact prior to departure.
During Trip This policy contained everything we needed; however, and fortunately we did not require customer service nor will we be making a claim.
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
October 22, 2009
birdwing from CA
Verified Squaremouth Customer
During Trip I did not need to use any insurance services during my trip. BUT I was able to throughly enjoy myself because I knew that I was covered if an emergency arose.
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0 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
October 19, 2009
Joyce from MA
Verified Squaremouth Customer
Claim Process The reason this claim took so long is that we needed to know the results of our Medex claim first.
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0 out of 1 people found this review helpful
Rating 2 out of 5
Policy:
Custom
Review Received:
October 12, 2009
Timothy from MI
Verified Squaremouth Customer
Before Trip Did not provide detailed description of policy coverages.
Claim Process As with any insurance company or HMO they will find a way to deny your claim through some section or sub paragraph in the policy of which you dont get a copy of.
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12 out of 13 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
October 9, 2009
Robert Lawerance from WA
Verified Squaremouth Customer
Before Trip you hope never to use it, with it we had no worrys thanks we had a great trip
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
October 7, 2009
Roy from VA
Verified Squaremouth Customer
Before Trip Easy forms to complete - fast service. No issues - very pleased.
During Trip Fortunately, did not have to use.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
September 18, 2009
Robert from IL
Verified Squaremouth Customer
Claim Process Would buy travel insurance again for a big trip.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
September 1, 2009
Leslie from NY
Verified Squaremouth Customer
Before Trip The online system worked very well and was trouble-free.
During Trip Luckily there was no reason to contact the insurance provider during the trip.
Claim Process I did not need to make a claim.
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0 out of 1 people found this review helpful