Reviews, Sales, and Service Ratings for
Generali Global Assistance

During Trip
Had no contact with customer service during trip.

Claim Process
Had no claim.

Before Trip
It took a little longer than I anticipated to receive our travel insurance cards.

During Trip
I did not use the insurance or any service while on the trip.

Before Trip
I did this all online so I never interacted with a real person but everything went easily and smoothly so I had no reason to fear if I did need to talk to someone.

During Trip
Din not need to use the insurance during the trip

Claim Process
no claims needed to be made

Before Trip
No problems at all! AIRTRAN is a great way to travel. They provided wheelchair
escorts at both depart. and return flights.

During Trip
No need for any services.

Claim Process
No claim required.

Before Trip
All my dealings with the insurer were completed on line, even to printing out my insurance Policy Acknowledgment and Certificate.

During Trip
I had no need to contact the insurer at all during my trip, so I am unable to rate them.

Claim Process
I had no claims against this insurer.

Before Trip
I spoke with someone at Squaremouth, but I can't remember his name. He had a British accent, if I remember correctly. He was EXTREMELY helpful.

During Trip
There was no need to do anything during my trip.

Claim Process
no claim

Before Trip
No complaints.

During Trip
No complaints.

Claim Process
No complaints.

During Trip
None of these apply. I didn't need any help - no claims, no questions.

Claim Process
N/A

No claims.

Before Trip
I have recommended squaremouth to several relatives that are now using it for their travels.

Before Trip
No problems, got (what I thought was) an informative copy of the policy in a timely way.

During Trip
Had no issues or reason to contact the carrier during the trip

Claim Process
I was told the claim for the lost/stolen global phone would be denied. Even though it was lost / stolen from the plane, carried on. Told it is in fine print "#16, way in the back under exclusions" that cell phones are excluded under checked baggage. Hello, we never would have put valuables in checked luggage. But that is how they classify any loss of property - checked luggage. You could read this in deciding whether the policy covered enough to be worth your while & think - no I would not check these valuables so the policy is fine. But it doesn't work that way. Basically phones, computers, Rx meds, anything of value besides clothes are excluded. Jewelry is covered for a combined / total value of $600 for all pieces. Which is basically nothing considering what fine jewelry can be worth. This might be good insurance in case you become ill & need an airlift - but know you are out of luck if you have property lost or stolen.