Reviews, Sales, and Service Ratings for
Generali Global Assistance

Waiting to hear back regarding claim after submitting all documents.

Hello Geralyn. Thank you for sharing your feedback. We have received your claim, 22046093-01. We take customer service and the claims review process very seriously and strive to resolve all claims within two weeks from the time that they’re received, although in some cases it can take longer to resolve. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Very helpful. Phone wait excessive. Although I have often purchased travel insurance, this is my first small claim. Will know more once my claim has been responded to. Hard for me to interpret some of policy. Impossible to provide receipt for skycab costs, etc. so don't know if covered---should be as I am disabled and can't travel unless skycab utilized.

Hello Nancy. Thank you for sharing your feedback. We apologize for the wait time that you reported. We have received your claim, 22047543-01. We take customer service and the claims review process very seriously and strive to resolve all claims within two weeks from the time that they’re received, although in some cases it can take longer to resolve. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

We had a medical issue while traveling. We called for assistance through their telemedicine line, but was told that they could not verify our policy number and could not help us. Called the customer service number the next morning and they verified our information, but were not very helpful In directing us. We were pretty much left on our own to figure out how to proceed and how to get home after our tour group left us mid tour.

Terrible experience
Thus far
Contacted them for help regarding covid related sickness
All they offered was to demand that I get covid PCR testing despite being sick as **** and having multiple positive rapid home antigen tests showing covid positivity

Hi Marilyn. Thank you for your feedback. We’re sorry to hear about your negative experience, and for not meeting your expectations. We understand that you have since been contacted by one of our dedicated claims team members regarding your claim.

Customer service was lacking when we called From abroad when our luggage was delayed, but in the end we were able to recoup costs spent to replace emergency items.

Hello Jennifer. Thanks for your feedback. We are sorry to hear about your negative customer service experience while you were abroad. We take customer service and the claims review process very seriously, and happy to know that your claim has since been resolved. If you have any additional questions or concerns, please reach out to us at 800-348-9505 or via email customerservice@generalitravelinsurance.com

It was easy to apply and the cost appeared good for 4 people.

That's great to hear Jane. Thanks for your feedback and purchase!

I would like an update on my claim prior to four weeks!!

Thank you for your feedback Teresa. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received, and our records indicate your claim was resolved in 13 business days. You should have received an email to your address on file from a dedicated team member with the details of your claim resolution on 7/21/22. Please feel free to reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.comany with any additional questions or concerns.

So far so good. Awaiting to hear from them. I filed my claim 4 days ago.

Thank you for sharing your feedback Sylvia. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has been received and is under the review process with a dedicated claims team member. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.