Reviews, Sales, and Service Ratings for
Generali Global Assistance

Still awaiting response on claim. Sent via registered mail all doc they required but got request to send ones already sent. Appears Global just sent out standard request without looking at sent docs. I have yet to hear from Holland America as to what amount of credit they will give. So hope this is reason I have heard nothing from insurance request. I gave the low rates for service because I could not reach a "human" to explain details, all claims are handled via email.

Hello Roger. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

I hold your 800 phone for a long time. Even I left my phone number and call back was the following day. Your service rep is not familiar the coverage function which is covered and which not covered and finally asked me to call insurance company to confirm. I wonder how much knowledge your service rep has.

Hello Howard. Thank you for sharing your feedback. We apologize for the negative experience and not meeting your expectations as we take customer service very seriously. A dedicated team member will be in contact with you to answer any questions or concerns.

I am waiting for paid invoices to file my claim. Unfortunately I got Covid while in Italy and had to come home so my trip was interrupted and I could not complete my stay.

Hello Patricia. Thank you for your feedback. We are sorry to hear about your circumstances, and that your trip was interrupted. At your convenience, you can start your claim online, https://www.generalitravelinsurance.com/claimforms or you can contact us at 800-348-9505, or via email customerservice@generalitravelinsurance.com and a dedicated customer service team member can assist you with your claim.

It is impossible to get a live person to talk to, either customer service or claim.

Hello Chou-Chik. Thank you for your feedback. A dedicated customer service team member will be contacting you to offer assistance with any of your questions or concerns. Thanks for your patience.

When I first started filling out the form, I wasn’t able to save the first page of the form (before the attachments), so I had to retype all of my information. I was filling out the claim form from an iPad and I kept getting error messages when trying to upload some of the documents. It was very frustrating to have to keep retyping the information and re-uploading the documents. After several failed attempts to save the draft and upload documents, I had to use my husband’s Mac to upload the information. You will see that I still have a draft submission, but I wasn’t able to delete it.

One minor additional point: I couldn’t figure out how to call customer service collect from Italy, so I had to pay for the call.

Hello Christine. We are sorry to hear about your negative experience and the circumstances surrounding filing a claim. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. Thank you for your feedback, your patience, and your business. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

they were reachable when we had our issues and did provide some recommendations. we will see how the claim goes.

Hello James. Thank you for sharing your feedback. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Very easy application process and reasonable feed

That's great to hear Frances. Thanks for your feedback and purchase!

It was very easy to file claim on line while on my European trip. Claim processed timely. Very pleased with the coverage.

Hello Sharon. That’s great to hear. Thanks for your feedback! We will share it with our customer service team.

I got Covid & they found 3 doctor offices for me. It was the weekend & the offices weren’t open. They should have known that Scotland has a ‘test & treat’ policy, whereby pharmacists can treat Covid patients. However, I tried that & im not sure how widespread that information is because the pharmacy I tried did not!

Hello Vicki. Thank you for sharing your feedback. We are sorry about your negative experience, and apologize for not meeting your expectations as we take customer service very seriously. A dedicated team member will review your case, and will be in contact with you to answer any questions or concerns.