Reviews, Sales, and Service Ratings for
Generali Global Assistance

The only good experience I had after my luggage went missing was when I called Generali. They assured me I could wait and file my claim anytime within a year of my trip. Since I also caught Covid and I’m still not feeling well, this is a relief.

Hello Karen. Thank you for your feedback. At your convenience, you can start your claim online, https://www.generalitravelinsurance.com/claimforms or you can contact us at 800-348-9505, or via email customerservice@generalitravelinsurance.com and a dedicated customer service team member can assist you with your claim.

It was amazing being able to analyze the different insurance options leveraging SquareMouth. Saved me so much time and gave me confidence knowing they, as a marketplace would have oversight to the claims process thru the purchasers. Thank you!

Hello Kerry. That's great to hear. Thanks for your feedback and purchase!

None, didn’t use policy, unknown it’s good or not

They couldn’t tell us whether our situation qualified for trip interruption or trip delay.

Hello Kathy. Thank you for sharing your feedback. We have received your claim, and a dedicated claims team member will follow up with you. We take customer service and the claims review process very seriously and strive to resolve all claims within two weeks from the time that they’re received, although in some cases it can take longer to resolve. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

On the way home my connecting flight arrived hours late and I missed my connecting flight. I had to sleep over in Denver which was paid for by United Airlines, I submitted a claim for food and transportation in the amount of $190.05 but receipt has not been acknowledged. Robert Beck

Hello Robert. We’re sorry to hear the purchase process was problematic. A dedicated customer service team member will be reaching out to you for further assistance. Thanks for your patience!

I was asked to leave a message so that they could call me back. No call back.

Hello Ramesh. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service very seriously. A dedicated team member will be reaching out to you to answer any questions or concerns.

We traveled to the UK and the Airline list our luggage. We had to purchase clothes in the UK and we were reimbursed promptly. Generali couldn't have been nicer.

Hello Lawrence. Thanks for the feedback and for sharing your experience! We will share it with our Customer Service Team.

I was stuck in London half way to Kenya when I needed to stop my trip and return to Phoenix. I couldn't get help from anyone at Generali, I could only leave phone messages. I gave up, and came home put putting the flight on my credit card and will try to deal with filing a claim now. I was scared, hurt, and alone in a huge and unfamiliar country. Although when I booked my trip I never thought I'd need the Global Assistance I bought it at the encouragement of my children. But when it turns out I did need it, I was unable to get the kind of help advertised.

Hello Susan. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service very seriously. A dedicated team member will review your case, and will be in contact with you to answer any questions or concerns.

We were not able to travel due to both travelers contracting Covid prior to the trip departure. Travel company would not allow travel due to positive diagnosis less than 14 days to departure. Small claim for nonrefundable airfare has been submitted.

Hello Janice. Our records indicate that you’ve been contacted by one of our dedicated customer service team members for further assistance with filing your claim.

GGA took fantastic care of us when we were injured while traveling in Paris. They quickly evaluated our medical situation and arranged transportation options that got us back home efficiently and comfortably. The GGA team was instrumental in helping to make the best of an unfortunate situation. We’re very glad for their services and we will happily recommend GGA products to our friends and fellow travelers.

That's great to hear David! Thanks so much for sharing your experience and for choosing Generali.