This insurance provider is currently unavailable on Squaremouth
Global Alert
Overall Rating 4.26 out of 5
Overall Rating 4.26 out of 5 1,040 Reviews Since 2007

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    April 28, 2017
    DOLORES from AZ Verified Squaremouth Customer

    Very good experience. However, have not heard back since submitting the main part of the claim.

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  • Rating 5 out of 5
    Policy:
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    Review Received:
    April 28, 2017
    Charles from AZ Verified Squaremouth Customer

    So far the entire experience has been great. Having the Insurance gave us a secure feeling and let us concentrate on and enjoy the trip. We will certainly consider Global Alert on future trips.

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  • Rating 5 out of 5
    Policy:
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    Review Received:
    April 26, 2017
    R.A. from NJ Verified Squaremouth Customer

    The customer service agent was very helpful and the process was quick and easy.

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  • Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    April 16, 2017
    Jose from FL Verified Squaremouth Customer

    I intend to file a claim the initial contact with Nancy from customer service global alert was very direct and informative, have not yet send the papers will update in four weeks

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  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    April 14, 2017
    Harris from FL Verified Squaremouth Customer

    Had to cancel due to injury. Still waiting on claim processing.

    Review Updated: 05/15/2017

    Claim resolution took longer than the company's stated turnaround time, but was resolved satisfactorily.

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  • Rating 1 out of 5
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    Review Received:
    April 14, 2017
    Rocketski from NJ Verified Squaremouth Customer

    I wanted to add a few days onto my trip BEFORE I started my trip. Global Alert was difficult to deal with, didn't respond to my email request, Fortunately Squaremouth stepped in and took care of my request.

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  • Rating 1 out of 5
    Policy:
    Preferred Plus
    Review Received:
    April 14, 2017
    Brenda from PA Verified Squaremouth Customer

    My experience with Trip Mate who handles the claim processing for Global Alert has been completely terrible. I submitted my claim on 2/3/17. I have gone on line & phoned numerous times to check on the status. The on ;one status information is completely worthless. The comments give no real indication of where the claim is in the process. When I have called & spoken to people I have been told that it was with the supervisor & a check would be processed the following week (3 weeks ago). I have received two letters a week apart requesting additional information after the check was supposedly being cut., I spoke to a really nasty person once. The last person that I spoke to last week took note that my medical treatment was all in the US & would not be covered & failed to document that so they continued to have my claim on hold waiting for medical receipts. I have obviously not received my reimbursement yet over 2 months later. Typical insurance company throwing roadblocks up to making good on the policy/ I will not do business with them again.

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    3 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    April 14, 2017
    Jon from AL Verified Squaremouth Customer

    I will list any other feedback after the experience of filing a claim.

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    April 12, 2017
    richard from MO Verified Squaremouth Customer

    We were very pleased with the service we received from Global Alert. They went above and beyond to accommodate our plans

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    April 12, 2017
    William from FL Verified Squaremouth Customer

    great job.

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