Reviews, Sales, and Service Ratings for
HTH Travel Insurance

This provided peace of mind while traveling.

Online-- best prices--- best offers any questions-- customer service is so sweet-- and answers any questions very easy to use all their services they make you feel totally protected-- 5 stars for HTM travel insurance

It was something I was advised to do, to get this insurance. After I purchased it, I never gave it another thought , as nothing happened to require insurance . I am thankful for that.

I was unable to go on my trip, had not recovered from Covid 3 weeks prior. Cancelled the trip 2/6/24, informed HTH Travel Insurance, filed the appropriate paperwork. I had a question on the financial documenation of payment they wanted. It took a week and another email to get an answer. Sent those additional papers on 2/20/24 to Nationwide TravClaims. No response so far by 2/23/24.

We are sorry about your experience with us. Please provide us with more information on your experience and we can address it accordingly. Our customer service team can be reached at customerservice@hthworldwide.com or 610.254.8769. We are constantly striving to build products that will better serve our customers and we accept your valuable feedback.

This is the first time I have made a claim with a travel insurance company. It was a medical claim. I was very surprised at the fast resolution. I emailed the required information and received a check today. Total time was about two weeks. Very satisfied with this company and the process. Will be using again.

After comparing plans and prices and some reviews I made a purchase. I did call to inquire about coverage after the war in Gaza started as my trip was to Egypt. I got the information I needed by a helpful representative.

The customer service line is closed on weekends which was somewhat inconvenient.

I had to cancel my trip.......So, I originally sent an email (online) claim in on November 29. I then sent in a claim form by US mail on December 8. I had to call the company on December 18 to see what was happening to my claim. It was a good thing I called because they said they needed more information, which I then faxed to them (they did NOT contact me about the information they wanted. As a matter of fact, they HAD the information but I re-sent it)....
I called on December 26 and was told they had sent me a check on December 22. I called on January 12 to see where my check was. They told me they sent it December 21 (hmm). I was told to wait 30 days to call back again. On January 22 to tell them I STILL had not received my check...I was told they would communicate with me in a couple of days via email about the check. I have not heard anything from this company.
Horrible communications and horrible (so far) company to dealwith.

Thank you for your review. Currently, we are experiencing a higher-than-normal volume of claims, which has resulted in a delay in our processing time. Please be assured that our team is diligently working to address this issue and process all claims in the order they were received. Please reach out to our customer service team again to follow up on the status of your reimbursement.

Easy to get quotes and sign up online. Gave me peace of mind!