HTH Travel Insurance
Overall Rating 4.24 out of 5
Overall Rating 4.24 out of 5 515 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    September 24, 2023
    BONNIE from NY Verified Squaremouth Customer

    I did not have to file a claim so I have nothing to review.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    September 6, 2023
    Stephen from NY Verified Squaremouth Customer

    Case Number 04459212
    Certificate# M847894073
    Filed Claim on 08/18/2023 with Travel Team
    No response since then
    I work in claims - I did not expect this.
    Could not speak to someone live - kept being told to hold by customer service - never spoke to someone in claims.

    Was this review helpful to you?

    14 out of 14 people found this review helpful

  • Rating 1 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    August 30, 2023
    Anonymous from WA Verified Squaremouth Customer

    It was extremely difficult to communicate with HTH Travel Insurance and ultimately they did not provide the help needed.

    Was this review helpful to you?

    19 out of 19 people found this review helpful

  • Rating 3 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    August 10, 2023
    Jay from CA Verified Squaremouth Customer

    So far HTH is asking for the same information that I sent with the initial claim, which is a discouraging start. My claim is relatively small, $140 for a lost phone, and I am asking for the FMV of the nearly two year old phone, not the replacement cost.

    Was this review helpful to you?

    16 out of 16 people found this review helpful

  • Rating 4 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    July 16, 2023
    Catherine from CA Verified Squaremouth Customer

    My claim to get reimbursed for one doctor visit is still in progress.

    Was this review helpful to you?

    13 out of 14 people found this review helpful

  • Rating 4 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    June 9, 2023
    Justin from IN Verified Squaremouth Customer

    Had to call a couple different numbers to get a few simple questions answered so it made me concerned if I did have an issue or to file a claim so that's why I gave 4 stars instead of 5

    Was this review helpful to you?

    13 out of 14 people found this review helpful

  • Rating 1 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    June 1, 2023
    William from SC Verified Squaremouth Customer

    I filed a claim and want my money.

    Where is my money?

    Response From:
    HTH Travel Insurance
    HTH Travel Insurance:
    Aubrey
    Response Received:
    June 1, 2023

    Thanks for your review, Our claims process takes 45-90 days from the time of submission.

    Please contract our customer service team for the status of your claim.

    Was this review helpful to you?

    11 out of 15 people found this review helpful

  • Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    May 30, 2023
    Dave from MA Verified Squaremouth Customer

    Before leaving for my trip, I realized there was a typo on the insurance documents regarding the dates of my trip,
    so I sent an email and immediately it was fixed. I appreciated the excellent customer service and the fast turn around to send
    me the corrected documents.

    Was this review helpful to you?

    10 out of 12 people found this review helpful

  • Rating 3 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    May 12, 2023
    George from WA Verified Squaremouth Customer

    The sailing date received by HTH From Square mouth was In error.
    It took two days of phone calls to correct the sailing date.

    Was this review helpful to you?

    8 out of 10 people found this review helpful

  • Rating 4 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    May 12, 2023
    Ulf from WA Verified Squaremouth Customer

    My wife was admitted to Brisbane Royal Hospital on March 26 for one night.
    I called HTL Office next few days to advise situation
    .
    We returned from travel on May 5, 2023.

    Ulf Goranson
    205-719-0344

    Was this review helpful to you?

    2 out of 13 people found this review helpful

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