0.2% (50) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
299
4 stars
107
3 stars
40
2 stars
17
1 star
33
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
33,052
Since 2004
MONTHLY SALES
141
Average Monthly Sales Since 2004
REVIEWS
515
Since 2004
Overall Rating
4.24 out of 5
Overall Rating 4.24 out of 5
515 Reviews Since 2004
Customer Reviews for HTH Travel Insurance
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I, unfortunately, had to utilize medical facilities on my most recent trip, and had a good experience with HTH. It took a while to be connected to the 24 hr help line, but once I did, they emailed me a list of hospitals they recommended. In addition, since HTH is directly connected with GeoBlue, they noted which facilities are affiliated with GeoBlue, and those places 'may' direct bill, avoiding paying myself first and making claim later. I went to one of those medical centers, and in the admissions area, they informed me that to obtain that direct payment, they needed a note/letter/email from HTH-GeoBlue of guarantee of payment. After searching online for a while for the right phone number, I was connected to someone who instantly created that email for me, and sent it to me and to the hospital. The whole thing took less than 30 minutes. With that letter in tow, I was able to be seen, treated and released without payment on my part. This made the entire episode easier on me. So, I had a very positive experience with HTH and would absolutely use them again.
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16 out of 17 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Economy
Review Received:
November 10, 2023
Charles from CT
Verified Squaremouth Customer
Purchase was convenient. Did not file a claim so unable to assess that process. Probably would purchase again.
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0 out of 2 people found this review helpful
Rating 1 out of 5
Policy:
TripProtector Economy
Review Received:
October 29, 2023
Donna from ND
Verified Squaremouth Customer
Very difficult to reach them and when I did they would only say I had to file my small claim through the internet. I told them it was difficult for me as they sent me the claiim form and it would not fill out on the computer and they refused to do anything about it so I did download the forms and tried to fill them out by hand and mail them in, I have not heard anything, i was hoping that by using your service i was provided a legitimate company but now I am unsure so very disappointed so far for the premium we paid, Thank you
Response From:
HTH Travel Insurance:
Aubrey
Response Received:
October 30, 2023
Thank you for your review! Our claims process typically takes 30-45 days to process and review. To check on the status of your claim, please email our customer service team at customerservice@hthworldwide.com.
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14 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Classic
Review Received:
October 27, 2023
Alan from OH
Verified Squaremouth Customer
Liked the coverage offered and value. Easy to go on line and purchase it. Liked that it was primary for health Insurance. Also strong rated company
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Classic
Review Received:
October 23, 2023
Christopher from NY
Verified Squaremouth Customer
Excellent experience with HTH Travel Insurance. Great coverage for short term travel. Will use HTH again
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Classic
Review Received:
October 22, 2023
Thomas from FL
Verified Squaremouth Customer
HTH was very helpful all along the way.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Economy
Review Received:
October 16, 2023
Karen from MI
Verified Squaremouth Customer
Trip went as planned,did not need to file a claim.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Classic
Review Received:
October 12, 2023
Traveler from CA
Verified Squaremouth Customer
Experience was good. I had mono issues, no claims, so I am not able to judge whether a lower priced policy would have been just as good.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Economy
Review Received:
October 7, 2023
Herman from IL
Verified Squaremouth Customer
It was the correct decision to reject my claim. The problem is that it took too long to decide.
Herman
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0 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Economy
Review Received:
October 5, 2023
Warwick from TX
Verified Squaremouth Customer
Nothing to add, other than will use your service when travelling abroad again
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0 out of 1 people found this review helpful