Reviews, Sales, and Service Ratings for
HTH Travel Insurance

I’m thankful that I didn’t have to use the travel insurance during my trip to Europe, but I did have an experience interacting with customer service prior my trip. I had an info that need to be corrected. Called for assistance and the nice lady helped fix it without any issues. She was very helpful, enthusiastic and assured me that things will go smoothly with my insurance. It did! Definitely going to use the same travel insurance later on!

The experience was seamless and it gave me comfort knowing if something happened I was covered. We will be using it again for our next adventure. Thank you

HTH made it easy to change dates of the policy when we needed to reschedule due to Covid. It took a little longer than I expected for someone to respond to my emails, but eventually everything was sorted out well in advance of our trip.

Thank you for your review, Jessica! We are constantly striving to build products that will better serve our customers and we accept your valuable feedback. We wish you safe travels on your upcoming trip.

Fortunately I did not need to file a claim. However, I chose HTH Travel due to their excellent customer service rating in the event I had to file a claim.

I asked to transfer the policy to the exact same trip scheduled for 2023 since mine was cancelled due to covid. They refused to do this and did refund my money. The problem is it took so long for them to make a decision that I was unable to get the normal pre-existing condition waiver for the trip. Had they told me that it would take months, then I would have simply purchased another policy.

My complaint is simply that they took so long to make a decision.

terrible service when I was abroad. wait time forever and could not speak to anyone, just moved through menu back and forth. God forbid if I had a need for anything urgent from youy guys. I was sorry I made this insurance, what a waste of money.

We are in the process of filing a claim and the easiest and most efficient step thus far was getting the initial information and forms from HTH Travel Insurance. The customer service representative from the claims department was extremely helpful and we received our forms within seconds. The forms are easy to read and understand.

Used customer service to apply for insurance only. Good experience.

I filed my claim in November and received NO response. I contacted HTH later in November via telephone and they said it could be 3 or more months before they replied due to a high claim volume. I followed up in December via email and they just replied that they had my claim. In February they sent an email asking for more information. I had to go to great lengths to find one additional piece of information which I am sending today. However, the other piece of information has been almost impossible to retrieve due to HTH's long claim review and request for additional information. HTH wanted proof of when the lost and delayed luggage was delivered to my hotel in Taormina, Sicily. When I put in the tracking number (I kept ALL INFORMATION FOR PROOF since I suspected the insurance would try to avoid paying), there is no record at this point. I called DHL Express (Italy) and they told me that they only keep a record for three months and that is why I can't find any information proving that my luggage was delivered at noon on September 24. I remember exactly when my luggage was delivered because September 24 is my birthday and I was hoping to get my luggage or I would have to buy more clothes to go out that night to celebrate my birthday! DHL Express has now put in a request for advance research to see if there is any other way to find records showing when the luggage was delivered to provide to HTH as proof. If they can't find any additional information by 6:00 PM today, then there is no information other than my word. At this point, HTH is at fault for taking so long to examine my claim and ask for more information so they will have to go with my word or it is up to them to prove otherwise. I have been very disappointed with the HTH Travel Insurance Claim process and the delayed timing of the request for information. I would most likely not use this travel insurance company again.

The one question I had after purchasing the policy was quickly answered by an actual person when I called the customer service number.