0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1292
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,472
Since 2005
MONTHLY SALES
1621
Average Monthly Sales Since 2005
REVIEWS
2,153
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,153 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Hannah from Australia
Verified Squaremouth Customer
Claim Process The claim has not been paid as of yet.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Patriot International
Review Received:
April 3, 2012
C.A. traveller from OR
Verified Squaremouth Customer
During Trip Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.
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121 out of 124 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
April 1, 2012
Anne from MD
Verified Squaremouth Customer
During Trip n/a
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0 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Elite
Review Received:
March 27, 2012
Marylis from China
Verified Squaremouth Customer
Before Trip Efficient, flawless interface.
During Trip There was no need to ask for service, so no comment
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Patriot International
Review Received:
February 27, 2012
Heather from MA
Verified Squaremouth Customer
Before Trip I really was not in contact with customer service, but the automated system worked very well - it was fast and problem-free.
During Trip n/a - No contact with the service during my trip
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0 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
February 22, 2012
Marilyn from VA
Verified Squaremouth Customer
Before Trip All appropriate documentation arrived in a timely manner. The information was clear and complete, including extensive contact data.
During Trip I did not have any reason to request assistance.
Claim Process No claim was made. I had a pleasant and uneventful trip.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
February 10, 2012
Robert from NJ
Verified Squaremouth Customer
Before Trip I liked that they had a policy that did not carry coverage for items I was not interested in and thereby reduced the cost.
During Trip I did not have any need to contact the carrier during the trip.
Claim Process Not applicable
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
February 7, 2012
Veronica from IL
Verified Squaremouth Customer
Before Trip I called at the last minute, so documentation via email was excellent. The paper copy was waiting for me when I returned home. I have no idea when it arrived, so I can't evaluate how quickly that part of the process took.
During Trip I did not need to use the insurance during the trip.
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1 out of 17 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
January 25, 2012
Elna from CA
Verified Squaremouth Customer
Before Trip Everything was done online and I had no personal contact with anyone. Documentation was delivered promptly on line as promised.
During Trip I had no need to contact the insurance carrier during my trip, so cannot rate customer service.
Claim Process I had no need to submit a claim.
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
January 24, 2012
Debbie from CO
Verified Squaremouth Customer
Before Trip I don't know when documents should arrive. I bought the policy immediately before the trip...and documents were awaiting on our return home.
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0 out of 7 people found this review helpful