IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,153 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Student
    Review Received:
    April 24, 2012
    Hannah from Australia Verified Squaremouth Customer

    Claim Process
    The claim has not been paid as of yet.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    April 3, 2012
    C.A. traveller from OR Verified Squaremouth Customer

    During Trip
    Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.

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    121 out of 124 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    April 1, 2012
    Anne from MD Verified Squaremouth Customer

    During Trip
    n/a

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    0 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Elite
    Review Received:
    March 27, 2012
    Marylis from China Verified Squaremouth Customer

    Before Trip
    Efficient, flawless interface.

    During Trip
    There was no need to ask for service, so no comment

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    February 27, 2012
    Heather from MA Verified Squaremouth Customer

    Before Trip
    I really was not in contact with customer service, but the automated system worked very well - it was fast and problem-free.

    During Trip
    n/a - No contact with the service during my trip

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    0 out of 14 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    February 22, 2012
    Marilyn from VA Verified Squaremouth Customer

    Before Trip
    All appropriate documentation arrived in a timely manner. The information was clear and complete, including extensive contact data.

    During Trip
    I did not have any reason to request assistance.

    Claim Process
    No claim was made. I had a pleasant and uneventful trip.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    February 10, 2012
    Robert from NJ Verified Squaremouth Customer

    Before Trip
    I liked that they had a policy that did not carry coverage for items I was not interested in and thereby reduced the cost.

    During Trip
    I did not have any need to contact the carrier during the trip.

    Claim Process
    Not applicable

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    February 7, 2012
    Veronica from IL Verified Squaremouth Customer

    Before Trip
    I called at the last minute, so documentation via email was excellent. The paper copy was waiting for me when I returned home. I have no idea when it arrived, so I can't evaluate how quickly that part of the process took.

    During Trip
    I did not need to use the insurance during the trip.

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    1 out of 17 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    January 25, 2012
    Elna from CA Verified Squaremouth Customer

    Before Trip
    Everything was done online and I had no personal contact with anyone. Documentation was delivered promptly on line as promised.

    During Trip
    I had no need to contact the insurance carrier during my trip, so cannot rate customer service.

    Claim Process
    I had no need to submit a claim.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    January 24, 2012
    Debbie from CO Verified Squaremouth Customer

    Before Trip
    I don't know when documents should arrive. I bought the policy immediately before the trip...and documents were awaiting on our return home.

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    0 out of 7 people found this review helpful