0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1292
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,472
Since 2005
MONTHLY SALES
1621
Average Monthly Sales Since 2005
REVIEWS
2,153
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,153 Reviews Since 2005
Customer Reviews for IMG
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Before Trip N/A did not make claim and did not use customer service.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
November 10, 2012
Brian from VA
Verified Squaremouth Customer
Before Trip I never took the trip. A storm came up and I cancelled the insurance after getting my airline refund. Even the same day as the trip, they let me cancel and get my money back. They may have been afraid I would file a claim for change fees though.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Elite
Review Received:
November 7, 2012
Rosann Thomson from ON
Verified Squaremouth Customer
Before Trip Why I am rating customer servic low is not that the person was lacking but that the policy did not provide moving my existing 1 week policy(postponded because of Hurricane Sandy) to the week provided by my travel agent as a replacement for our cancelled flight. Yet I had no claim????
During Trip did not use
Claim Process no claim
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
November 5, 2012
Alan from IL
Verified Squaremouth Customer
During Trip did not use
Claim Process no claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
October 25, 2012
Susan from VA
Verified Squaremouth Customer
Before Trip was prompt in contacting me, which was reassuring (to a first time customer) and for around $100 we had peace of mind that we were covered since we were leaving behind aged parents. I will use them again.
During Trip Not applicable
Claim Process No claim was made
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
October 23, 2012
Andrew from CA
Verified Squaremouth Customer
During Trip NA
Claim Process NA
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
October 20, 2012
Laura from FL
Verified Squaremouth Customer
During Trip Did not need to use insurance or customer service.
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0 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
October 12, 2012
Mary from PA
Verified Squaremouth Customer
During Trip NA
Claim Process no claims made
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
October 5, 2012
Anna from NJ
Verified Squaremouth Customer
During Trip Nothing applies
Claim Process Doesn't apply
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
September 27, 2012
Kathleen from FL
Verified Squaremouth Customer
Before Trip Fortunately I didn't need to make a claim but will use you again in the future. I was able to find coverage that fit my needs perfectly for a low price. Thank you!
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4 out of 25 people found this review helpful