0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1292
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,472
Since 2005
MONTHLY SALES
1621
Average Monthly Sales Since 2005
REVIEWS
2,153
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,153 Reviews Since 2005
Customer Reviews for IMG
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Was this review helpful to you?
0 out of 15 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
August 30, 2012
regina from NY
Verified Squaremouth Customer
During Trip did not use
Claim Process did not use
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Patriot International
Review Received:
August 13, 2012
Nia from CA
Verified Squaremouth Customer
Before Trip Wonderful options available to choose from. Competitive rates. It was an easy process.
Was this review helpful to you?
0 out of 15 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
July 13, 2012
Elwin from CA
Verified Squaremouth Customer
Before Trip I did it all online and required no additional service.
During Trip There was no need for any customer service during our trip.
Claim Process No Claim!
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
July 6, 2012
Richard from Australia
Verified Squaremouth Customer
Before Trip No specific comments about setting pre-trip insurance aside from noting the online process was úser friendly'- premium payment & policy confirmation promptly processed.
During Trip Currently not in a position to publicly/privately make comment on the service and reliability of insurance carrier - a small claim is to be submitted and I will readily comment after processing of this. (1st claim in 14 prior o/seas trips)
Claim Process am awaiting directions on how to lodge claim. Email request send - I will wait a further 7 days before approaching 'redress'from other sources.
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
July 5, 2012
Richard from NJ
Verified Squaremouth Customer
Claim Process It took a few e Mails and phone calls to have the claim paid without submitting supplementary data. But they did 'listen' and they pid the contracted amount.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
June 12, 2012
Anna from TX
Verified Squaremouth Customer
During Trip Did not need anything
Claim Process no claim
Was this review helpful to you?
0 out of 10 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Elite
Review Received:
May 25, 2012
Amanda-Marie from United Kingdom
Verified Squaremouth Customer
Before Trip we placed a claim for delayed baggage on our arrival in the UK on April 26th, emailed all supporting documents and to date have received only the automated response to say received. I have called twice and been told someone will call me back, very un-impressed with the carier thus far
Claim Process still awaiting a response re the claim
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4 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
May 7, 2012
Donna from CO
Verified Squaremouth Customer
Before Trip Easy to fill out application, quick response time, gave me comfort on my travels knowing I had a plan in place for all the "what if's" referred you to others going on the trip who also bought.
During Trip Thank God, I did not have to use your service during the trip.
Claim Process Did not go on claim.
Was this review helpful to you?
0 out of 11 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
April 28, 2012
Geoffrey from CA
Verified Squaremouth Customer
During Trip I never needed the services during my trip.
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0 out of 11 people found this review helpful