Reviews, Sales, and Service Ratings for
IMG

I will never again purchase a policy with iTravelIinsured. I had to cancel the cruise 12/6/2021 because of medical reasons; my wife was hospitalized with heart issues. I filed a claim with iTravellinsured 12/23/2021 providing them with times, dates, medical records and doctor's forms. I contacted their customer service 1/10/2022, was promised a call back (never happened). I called them 1/24/2022, 1/26/2022, numerous e-mails and all I have been told as of2/1/2022 is that it is under review. I am about to litigate. Please tell me why you never had to wait for your premium to be paid, but I am now into the third month of waiting.
If you read this, please respond; if I don't get a response from you, I will know you couldn't care less about your service.
William Ringelstein
941 637-9979
claim: TC/iTI/TRVLITEW21CF/83580

Ended up not cruising and changed dates on policy. Very helpful representative who was knowledgeable and professional.

I never went on the trip. The policy was changed to April 28 trip. They were very nice to change the policy.

My issue is that I extended my trip by a week and tried to contact Itravelinsured and they just blew me off and said No extension. Thus, I had to buy another policy for a week to make sure I stayed within the requirements of the country I was visiting.

But that’s ok, as I wrote in my response to the email the company sent me declining the extension, I will never use IMG again. Point blank!

Nothing to do with Squaremouth, just the insurer!

Thank you.

The return portion of my flight was delayed 48 hours due to a snowstorm. I called the iTravelInsured 24 hour assistance and the agent emailed a claim form and answered my questions on the spot. It was comforting to have the immediate response. I filed my claim yesterday and the case is still open so I can’t comment on an experience with the resolution.

Purchasing insurance through Squaremouth has always been easy and efficient.

In two cases, including this purchase, I needed to change some dates which was easy to do with the phone representative which I appreciated.

I have never had to file any claims, so am unable to comment on service under such circumstances.

However based on customer service so far, I am betting that their service under those situations would be a good experience also.

The contract i signed is not playing out to help us. It is set up not to pay

I was told go buy replacement items. Well that was not an option

What we need is coverage to refund our lost vacation. We were there bit couldnt do what we were there for due to misding sports gear missing walkinh hiking shoes missing swim gear. Modding binoculars

To tell us go buy stuff when you cant was frustrating n heartless !! .

I have been trying to get someone to send me forms or directives HOW to file a claim
Spoke to 3 different agents who indicated they would e mail me...NOTHING!
Called again...was told I would receive a call back....NOTHING!!!!!

Not very happy about response about filing a claim
we are being ignored!

So far, my experience is negative. I have gone to a lot of effort and work to supply ALL the documents requested for the claim and the claim department contacted me asking me for the same thing over again plus information completely irrelevant to the claim. It seems like a ploy to avoid claim settlement. I don't like that. Either pay the claim or deny it and quit playing games!

Very professional. Prices were better than those offered by cruise line. I will use them again.