Reviews, Sales, and Service Ratings for
IMG

Due to Covid related cancellations of our cruise, we had to change the effective dates if our trip at least twice. The insurer was very accommodating in changing the effective dates. Changes were done totally by email.

My travel plans changed and I was quickly reimbursed for the fact that My trip was not going to be as elaborate as initially planned.

I purchased insurance fora cruise thru India Paid over $1200. The cruise by uniforms was cancelled because the India government didn’t want visitors yet. It was nothing to do will me. I called both you and. Img and they said nothing could be done. I booked a different cruise and tried to get them to put some towards that cruise. It was over $500. They wouldn’t do that either so I paid for that also. Your companies have not been good to work with me on this. I filed a claim which was denied. I talked to the company that I booked the trip thru and the couldn’t believe you would not work with me. If you don’t make this right iam putting a dispute with my credit card company. And I will never ever deal with your company again. We travel all the time

Not good!! Our trip was cancelled because of COVID way ahead of departure. I asked for a premium refund. What a problem, but with intervention by you, it eventually was properly handled

Emailed my cancellation of insurance (within 10 day free period) due to State Dept. saying not to fly to Slovenia due to higher Covid rates.
Had a heck of a time getting a credit on the c/c due to misplaced emails/ppw. They finally came through and gave me a credit 2 days ago.

Just mailed them all info, waiting for response, will let you know, thanks

Most of these travel insurance products do not cover things that I really worry about, such as:
1. a country's borders suddenly closing (the day before I arrive) ruining my trip, but AFTER the "cancel for any reason date."
2. My passport and wallet being stolen
3. missing my connection that is not a plane to cruise connection, but rather a plane to plane connection involving 2 airlines or plane to train connection
4. getting sick on my trip and being hospitalized on the last day of my trip, requiring weeks of hospitalization, and then having my medical coverage end before I am well and home.

Our trip to Mackinaw Island was cancelled because of all the damage in our state due to Hurricane Ida. We are both in our middle seventies and due to my husband's physical limitations, this was probably our last trip. Imagine our disappointment when we learned we would not be able to get our insurance money refunded. All the people who went with another company received full refunds. Having you give us 2 years to use the insurance probably does not help us. I certainly would caution people I know to not use your company.

I was confused by coverage for car rental and had to call an agent. He was courteous enough, but I didn’t feel very reassured! We read the related section of the policy together and I’m not convinced he knew the answer.