0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1294
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,756
Since 2005
MONTHLY SALES
1681
Average Monthly Sales Since 2005
REVIEWS
2,155
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,155 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
We are awaiting more information from our cruise line to complete our claim.
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0 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
September 25, 2021
kenneth from NV
Verified Squaremouth Customer
Easy to purchase travel insurance
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1 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
September 22, 2021
William from SC
Verified Squaremouth Customer
Very helpful so far.
Claim will be for rental car damage. Need some time 60 days) to complete process with rental agency before I can file the claim.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
September 19, 2021
Emkay from CA
Verified Squaremouth Customer
Customer Service was exceptionally helpful in formulating the coverage I needed, with very complicated circumstances.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
September 13, 2021
JANET from TN
Verified Squaremouth Customer
ITravelinsured play a bait and switch with the policy. In order to receive pre-existing medical you must insure all non-refundable items; yet the company tries not to pay for the items when you make a claim. Lets say you book non refundable air tickets, then have to cancel and the airline puts your fare into a credit that you must use within a year. Many cannot use the credit and then loose the $. Luckily our carrier was able to refund the ticket; others not so fortunate. Beware of the bait and switch tactics of this company.
In the end it is SquareMouth who will assist you. They are a top notch company and make every effort to insure customer satisfaction
Was this review helpful to you?
10 out of 10 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
September 8, 2021
Lauren from AZ
Verified Squaremouth Customer
Best priced coverage for primary medical insurance. Best price for the amounts of coverage received. Issued a policy to 70+ year old clients.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
August 16, 2021
Gerlinde from UT
Verified Squaremouth Customer
We were very pleased with how you handled our claim and did not pressure us to close it until we were sure we had our injuries checked out by our doctor and felt assured there were no lasting problems.
Thank you!
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3 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
August 14, 2021
Henry from VA
Verified Squaremouth Customer
Hello, we filed our claim last and are waiting to hear back from iTravelInsured regarding that claim. Please reach out to them to let us know what stage they're at and if there's any additional information we should provide. We'd be very grateful for you all's help in this respect!
Also, just a note in case you are trying to contact me after August 26th - I will be abroad from that point on, so I will not be able to answer phone calls. Emails at henrym1916@gmail.com would be preferable. Thanks!
Henry
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2 out of 12 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
July 11, 2021
hanan from CA
Verified Squaremouth Customer
Was not able to file my claim due to medical impairment.
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1 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
July 1, 2021
Charles from CA
Verified Squaremouth Customer
Original cruise scheduled for June of 2021 was rescheduled (Covid) with IMG to April 2022, and the above policy was amended accordingly.
Charles Johnstone
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8 out of 8 people found this review helpful