Reviews, Sales, and Service Ratings for
IMG

I canceled the insurance immediately after receiving the declaration page confirmation from iTravelInsured. I had selected emergency medical of $150K but when the declaration page arrived it indicated that the coverage was only $20K. I called their customer service and was told because I live in the state of Virginia they could not provide any more coverage. I have been purchasing travel insurance for at least ten years and have never encountered this limitation based on a Virginia residency. Further, when I was in the purchasing process on-line, the insurer again asked for my age based on what it would be by year end which increased my age by one year. Then the cost for insurance was increased by some $50 each for both my wife and myself. Squaremouth asks for your age at the time of your search and I have never in the past had an insurance company request your age based on a different reference point and then increase the policy cost over the original quote. I found this whole process with ITravelInsured to be unethical and bordering on fraudulent!

Answered any questions and sent policy as requested.

I am waiting for Delta Airlines to complete their search for my lost coat and leather gloves left on the return flight from Amsterdam to Detroit. I was not able to go back and retreive my articles because it was an international flight and so I couldn’t go back to the plane. I was told I would have to make a claim, which I did and have received Two emails say they have not fould them yet. I sent Delta a picture of my coat and I know exactly where it was on the plane. It was under the seat in front of my seat. I thought I should wait until they finish their search in another week. If I should contact the iTravelInsured before this please let me know.
Thank you, Tonda Gordon

Thus far no9 problem with my claim, except never received confirmation of my claim receipt from I Travel. I finally after two weeks had to call them to confirm that they received my claim

Will use you again.

The day we were to travel home, my husband was very ill and needed medical treatment. Not knowing if he was going to be able to return home, I called iTravelinsured to clarify how to proceed if we had to delay our return. I was told that if we needed to change flights, we should just take care of it and submit the info to them on return. The second call I made was to inquire if they had a concierge or other coordinator I needed to work through. I was given the same info as the prior call, which was helpful from a consistency standpoint.

In the end, my husband was re-stabilized and we were able to make our flight as planned. Sine he has Medicare and additional private coverage, will likely be no claims filed for the medical treatment.

It was not as smooth an experience as I would have liked. Found some things unclear and had to inquire. Didn't feel a sense of great confidence in answers. Too much has gone on since then to recall exact details, I just recall thinking, Boy I sure hope I don't need to file a claim, because this seems like hit or miss for getting the coverage that I hope I'm getting. This is not a horrible review, and I'll probably keep coming back here for more; I'm just saying it's scary when you think ahead if you needed to file a claim... you wonder if everything will be covered and go smoothly. When you ask questions, the answers sound like they're coming from clerks, not from insurance experts, and you wonder if they really know more about it than you in the first place.

You force me to answer whether I interacted with iTravelInsured 24 hour assistance. Beats me. I talked to somebody. Were they "with iTravelInsured 24 hour assistance," I have no idea. I don't know what "iTravelInsured 24 hour assistance" is. I'll just say I did and rate it average, otherwise you won't let me submit.

I learned my lesson. Prior to this experience I thought all travel insurance companies are the same so I went for the cheapest option. And now that I actually had to make a claim because I had to escape a hurricane during my trip, iTravelInsured countered every claim and said not covered, not covered, not covered. In addition, it took them 4 months to process my claim because they were so backlogged. I had to call them time and time again to check on status. It was a horrible experience. When you purchase travel insurance you purchase peace of mind, but with iTravelInsured, you are just giving away your money. My advice - spend a little bit more and go with a more reputable company that actually cares about you and want to take care of you.

Thank you for posting a review of iTravelInsured.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I am in the process of a claim and cannot get a customer service representative to return my email or fax