0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1293
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,577
Since 2005
MONTHLY SALES
1643
Average Monthly Sales Since 2005
REVIEWS
2,154
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,154 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I asked for a refund within the 10 days and was not received / no trip was taken
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
June 4, 2018
Michael from MA
Verified Squaremouth Customer
Claim rep was very helpful in helping me decide which plan was best for me. We didn't need to file claim so I can't comment on claim resolution process.
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0 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
June 3, 2018
Ginnie from OR
Verified Squaremouth Customer
Everything went smoothly on our trip so I didn’t file any claims. I did need to contact iTravelInsured. However I was disappointed in how long it took for them to respond and this was prior to our departure.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 30, 2018
Jean from PA
Verified Squaremouth Customer
Helpful
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 27, 2018
Gail from CA
Verified Squaremouth Customer
Easy to understand web site, responsive customer service. I'll be back in the future.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
May 22, 2018
Atonio from NV
Verified Squaremouth Customer
You guys were the most professional insurance company I have ever interacted with you have very competent and articulate reps
All my questions were professionally answered All my requests were expediently fulfilled I encourage customers to request your trip insurance
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1 out of 2 people found this review helpful
Rating 2 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
May 20, 2018
Dennis from FL
Verified Squaremouth Customer
Filed the claim on 4/21 still have not heard back from them on 5/20. It was a cancel for any reason policy but the trip was cancelled due to a LATAM air strike. Not responding for a month is not exceptional customer service
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11 out of 11 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
May 7, 2018
Linda from WY
Verified Squaremouth Customer
I am in the process of collecting the needed information to file a claim for injury as the result of a fall when on my trip. It would have been helpful to have the information of what would be needed if a claim had to be filed while I was still in South Africa.
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 5, 2018
Carl from MA
Verified Squaremouth Customer
Great coverage for us at nice price. The option of primary medical was what we wanted and Travel insured offered it.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 2, 2018
Duong from CA
Verified Squaremouth Customer
I heard about you but not sure how it works yet. I lost my iPhone from my travel bag. It is old version, 6s,32g. It is not much now but not sure this insurance will cover or not. I didn’t know when it was lost. By the time i got home and couldn’t find it. It was missable without a phone. My niece loaned me her phone to use during this time. Overall was ok trip. Please let me know if you can help me. Thank you in advance!!!
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0 out of 0 people found this review helpful