Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I submitted a claim April 9, 2022 regarding Delta's KLM partner's 4.5 hour delay from Glasgow to Amsterdam. This caused me to miss both of my connections for the day after flying to Amsterdam. Therefore, Delta's KLM rescheduled my flights from Amsterdam to Sacramento, CA to the following day.

I called Delta's customer service number and messaged them to check for alternatives or hotel accommodations. There was no response.

Since Delta didn't offer me alternatives, I booked a room at the airport's Sheraton Hotel not only because of its convenience, but they offered covid tests for travel in their lobby since my current test's 24 hour time period expired.

I went to the airport's grocery store to get dinner items and sundries because my luggage was on the airplane. I had breakfast in the hotel the following morning.

Since I haven't heard from Squaremouth or John Hancock yet, I've given low scores. I'll revisit this review after my claim has been completed.

Martin Lyons

We had to get some extra paperwork & clarification before our travel, and customer service was terrific to work with.

I Have called square mouth twice today, April 12,2022, hold times exceed two plus hours , on the other call i opted to be called back its going on 7 Seven hours no call back, extremely disappointed , really dont expect any thing good to come out of this.

extremely long wait times for agents -agents with incorrect into - docusign related correspondence very confusing and impossible to amend

There was no problem purchasing the claim. When I called in from my hospital bed to report my trip was delayed due to me being hospitalized there was also no problem.

The problem I have now is that I can't get anyone to confirm the receipt of all required documents. I was told it would be reviewed over the next 50 days and that I won't be able to find out until then if the documents were received.

50 days is excessive to begin with but at least let me know if the documents were received. When I called in I was told that there is no way for me to contact the claims department. It's reasonable that I shouldn't have to wait 50 days to find out if my claim documents were received.

Impossible to reach anyone in customer service. Only avail e thru chat on line. Then had to repeat the situation ;broken leg) several times because chat bit or people don’t communicate. Horrible

I open a claim and I was told they will take 50 day to review it... 50 days!!! Not many people will have the patience to go through such a wait.

Our travel coordinator stated we could buy insurance at any time and get the cancel for any reason policy, which was not true. That was the reason we called to speak to a live person.

I extended the trip days after purchasing the policy, and the representative was very helpful in answering my questions and adjusting the policy timely.