Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I was in Venice and then Florence as the coronavirus spread and they were closing down Italy around me. I myself had a cough and a cold. I called to see if the insurance would help me leave earlier and get home, before I was stuck. The representative showed no inclination to really help, just said no. I had no real choice but to stay, and then to travel (by train) to Nice (where while I was there they also closed public events) and then Paris to fly home, which was about 6 days later.
I think (still self-quarantining) I did not actually have/get the virus, but for sure the whole situation was unusual and leaving early was rational if not health-recommended under the circumstances. If I HAD gotten sick enough to go to the hospital, seems like the insurance would have had to kick in and would have been a whole lot more, including both medical/hospital and evacuation. I was just trying to minimize the potential outlay and maximize health. JH showed no interest in helping.
I will not use JH again. I always buy travel insurance, and this is only the second time I have ever even inquired about help from the insurer. I will go back to TravelEx, which was extremely helpful about 6 years ago, flying me home early for a relative's health emergency, even where they had an argument that the policy did not clearly require that.

The claims submission process was unclear, and because of that I almost missed the 20-day deadline to file a notice of claim. Originally I submitted the claim and documentation by mail to Starr Indemnity and Liability Company (apparently the policy issuer), following the procedure set out in the policy itself. I received USPS confirmation that the package was delivered, but never received any acknowledgement or other follow up from Starr Indemnity and Liability Company.
I followed up after a week to be sure the mailing had been received, by calling the Seven Corners claim submission telephone number. Without ever being connected to or contacted by a service representative, I learned that I could submit a claim online, which I did.
Once the online submission was received and acknowledged by Seven Corners (whoever they are), the claim processing itself was very prompt and courteous. I received approval of the claim within a week and payment within another week.
So, I would rate the claims submission process a 2 at best, but the claims processing a 5.
It would be better customer service for JHIA/Seven Corners to inform their insureds of the online claim submission process, rather than leaving it to the insured to discover it on their own.

I filed a claim before I left because of a sick family member and I could not travel.. Customer service was excellent. Compared to another travel insurance company (AIG) I recently dealt with, the wait time to speak with a live person was short and that person was pleasant and helpful. I had my reimbursement in a matter of weeks. I definitely recommend John Hancock and will use them again on future travel.

When we needed to see a doctor for an illness, we called, got a claim form, turned the information in, and it took about 2.5 weeks for the claim to be approved. waiting on the check, but I'm sure it'll come.

On January 27, 2020 (two days after returning to the US), I filed a claim for reimbursement of $433.00 in emergency medical expenses incurred on January 22 & 23, 2020 in Siem Reap, Cambodia after my wife came was stricken by food poisoning. I haven't yet received a response.

I have sent in a claim dated Dec 15, 2019 to Seven corners Inc. Havent heard anything back yet.
Ashok

fast, easy. quality customer service. thanks for all your help.
i'll be using you next trip too.

This was the 6th or 7th trip insurance coverage with John Hancock Agency, Inc. and to date no claim filed with them. Dialogue with their staff was helpful.

Customer service was spotty. Sometimes I had a helpful person guiding me through my claim but sometimes there was somebody very rude and bossy.

I liked the insurance because it provided me with "primary" coverage at a reasonable amount - plus, I could list the sport, snow skiing, that I was going to be doing and know that coverage would be provided for me if I was injured doing this sport. I never felt that there was a doubt that I would be covered if I did get hurt. There were no "loopholes."

I liked having an insurance card that I could put in my wallet. I told my roommate if I get hurt and cannot talk for myself just show the medical people this card - it will take care of everything!

Without a doubt I will take out my travel insurance with this company - policy! Next time, I will elect to take out the coverage that I will be reimbursed no matter what happens to keep the trip from completing. I wish I had known about that part before a bought a separate policy for the lift tickets I purchased before going on my trip.