Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Review Updated: 07/02/2020

They refused the claim, saying not covered. Then they offered to refund policy ... but it was only a “voucher” not a refund of my money. I’ve tried contacting repeatedly for a cash refund, no response.

Once I provided them with the needed information the claim was immediately processed. Very straight forward, would recommend and will use again.

December 16, 2019
OMG—and I thought buying travel insurance was a “Good Idea”—Have traveled overseas over 25 times, always buying travel insurance, NEVER having to use it UNTIL NOW, and I am so unbelievably disgusted how long this has taken and the endless emails associated with getting it all straight.
We were initially told it would take 21 days to get paid, then 30, and now it has been 7 weeks, and the check is being mailed, not even in my hands today—and NOT happy with the amount being paid.
Purchased three separate policies for 3 separate trips from your company this year, and think I have purchased several more in past years; NEVERTHELESS—-Arrived home 10-24-2019 and submitted our claim 10-28-2019 for a missed international connection on our Vietnam trip, which made us miss one entire day of our tour. After endless emails with this company and our tour company, was told we would receive check for $286.64 back.
One missed day of this tour for my husband and me is $255.62, plus $31.02 Uber receipts.
Then, to make matters worse, your company rep did not include my husband in the initial calculation, even though the policy was for him and me.
In your Summary of Benefits, it states—-“Missed Connection”—$200 per person per day, covered after 3 hour delay, and up to $150 daily limit of “Travel Delay”.
We are receiving $255.62 for both of us for one missed tour day, plus Uber receipts—(correct)—-BUT how about the Missed Connection benefit of $200 per day benefit.
The sales rep. keeps repeating —“there is no compensation for inconvenience “—we are not expecting any, JUST THE BENEFITS WE PAID FOR!!
Dealing with your company made me feel like I was a thief of some type, not a client—and your company nickels and dimes every thing it seems—my credit card got hit immediately paying for these policies, but WOW when it comes time for you to pay out.
Disgusted in Texas —-Don and Paula

They did not cover anything. We received a small compensation from the airlines and John Hancock told us since we got that they would not cover anything else. No stolen phone, no lost tours, no loss of spa use, not the sickness due to freezing, wind and cold and us not having any coats or warm clothes which prevented us from doing hardly anything. The cruise/trip was a waste of money and it looks like so was the insurance.