John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,384 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 6, 2019
    Keith from TN Verified Squaremouth Customer

    Was less than with Travel Company and would pay for claims instead of a credit

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 23, 2019
    Matthew from CA Verified Squaremouth Customer

    The 24 hour customer service during our trip gave calm and reassurance during a stressful period. Hope the claim process is smooth. I’m so glad we insured our month long trip to Europe! Life happens, and when it does, insurance reduces the stress.

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    3 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    September 23, 2019
    ADELFO from TX Verified Squaremouth Customer

    I filed a claim 6 days ago 6 days ago and nobody has contacted me yet

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 16, 2019
    Gail from CA Verified Squaremouth Customer

    we will see

    Review Updated: 01/30/2020

    John Hancock was great. No hassle, 100% refund.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 9, 2019
    Kevin from IN Verified Squaremouth Customer

    My travel dates changed. It was very easy to change my travel dates on the policy.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    August 31, 2019
    Robin VH from CA Verified Squaremouth Customer

    Our Flight was cancelled due to airport strike. I had 3 hour trip delay and cancel for any reason.Trip delay was 28 hours and had to change airports. Claim paid with no problems. Having receipts and flight cancellation documents made it go quicker. Got prompt reply to emails. I would use John Hancock again.

    Was this review helpful to you?

    11 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    August 31, 2019
    MIRZA from VA Verified Squaremouth Customer

    Happy with the company thus bought to date all the travel insurance through them.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    August 25, 2019
    Katharine from CO Verified Squaremouth Customer

    The agents were helpful, direct and pleasant.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    August 22, 2019
    Barbara from NM Verified Squaremouth Customer

    I contacted John Hancock to ask a couple of questions. My main concern was that there was no place on the original application to note who would be a beneficiary, should I die on the trip. I was told they would add the beneficiary to the contract and send it to me, but I never received the new contract.

    It seems to me that when choosing a policy, we should be able to include the chosen beneficiary.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    June 16, 2019
    Robert from IA Verified Squaremouth Customer

    It went perfectly. The claim form was simple, submitted it and scanned receipts online, they sent confirmation it was received. The check arrived in the mail two weeks later.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

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