-
Rating 5 out of 5Policy:
GoldReview Received:
November 22, 2018Pamella from NY Verified Squaremouth CustomerWas this review helpful to you?Excellent experience
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
November 20, 2018Ray from NV Verified Squaremouth CustomerWas this review helpful to you?In the process of filing tha claim. I will be happy to provide you feedback once the claim has been processed and completed
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
November 19, 2018Mirza from VA Verified Squaremouth CustomerWas this review helpful to you?Very pleased with the Customer Service and courtesy.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
November 15, 2018Mary Lou from OR Verified Squaremouth CustomerWas this review helpful to you?Our travel provider went bankrupt shortly before our trip. We filed a claim for the return of our deposit. The intake person was very helpful and the form was fairly easy to complete. We received a full refund in a timely manner. We were very pleased with the whole experience (except, of course, for losing our tour!).
12 out of 12 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
November 13, 2018Frederick from TN Verified Squaremouth CustomerWas this review helpful to you?The travel company I used for a trip to China went bankrupt. I filed a claim with John Hancock. They reviewed the case with the information I sent to them. I received full reimbursement for the amount I paid the travel company. No problems and I am glad I had the policy
12 out of 12 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
November 8, 2018Thomas from CA Verified Squaremouth CustomerWas this review helpful to you?Fortunately, we did not need to use the emergency care. I plan to get more coverage again for my wife and myself when we fly abroad.
1 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
November 5, 2018Mary from FL Verified Squaremouth CustomerExcellent customer service. Timely handling of the claim
Was this review helpful to you?
5 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
BronzeReview Received:
October 31, 2018DANA from WA Verified Squaremouth CustomerWas this review helpful to you?All Good. Glad I didn't have to test it!
1 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 31, 2018Abigail from TX Verified Squaremouth CustomerI was injured one week prior to departure and had to cancel our trip. I have spoken with John Hancock customer service several times and have filed a claim for reimbursement for airfare and train tickets. I am waiting disposition of the claim.
Review Updated: 11/28/2018
Claim process was extremely fast, once I assembled all the necessary documentation. I used GREAT CARE to put ALL the documents together with a cover letter explaining the sequence of each, making sure to omit nothing requested/required for the claim. I received an automated confirmation the company received my claim with a message it would be processed in three weeks. In ten days I had a personal email from a claim processor approving the claim, saying I would receive a check within ten days. I actually received the check in about a week. Very fast and efficient. I did speak with the company twice when preparing my claim to be certain I submitted everything they needed. While it was tedious to assemble the documentation, it was necessary and appropriate to assure the insurance company this was a legitimate claim. In fifty years of having insurance coverage (auto, homeowners, etc.), I have only had one or two claims. I always buy trip insurance but never before made a claim and was unsure how it would work and whether expenses would actually be covered. I was very pleasantly surprised at the superb coverage and the ease of processing.
Was this review helpful to you?
14 out of 15 people found this review helpful -
Rating 2 out of 5Policy:
SilverReview Received:
October 26, 2018Russell from MO Verified Squaremouth CustomerFiled the claim, no response from them for several weeks, then suddenly it was paid. They refuse to send the check to an address outside the US (I'm still traveling) so the check was returned to them. They've made zero effort to follow up & pay out my claim. As far as I'm concerned, that's fraud.
Was this review helpful to you?
7 out of 10 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information