John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,384 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 3, 2019
    Tom from CA Verified Squaremouth Customer

    Hassle free, very satisfied!

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    April 26, 2019
    MIRZA from VA Verified Squaremouth Customer

    This is fifth time bought travel insurance from John Hancock. To date no claim filed with them and satisfied with the coverage covered by them.

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    4 out of 5 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    April 15, 2019
    from TX Verified Squaremouth Customer

    The travel insurance didn't cover our issue and we lost our deposit for the trip. I know they can't cover everything, but all we did was lose our deposit + the amount of the policy. It was all a waste.

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    11 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    April 15, 2019
    Ernesto from FL Verified Squaremouth Customer

    I was assisted very well when I file for a claim regarding a 24 hours delay and had to stay in the international airport terminal at the San Francisco Airport during my personal recent trip overseas. I was grateful for the assistance to me.

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    14 out of 14 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    April 13, 2019
    David from IN Verified Squaremouth Customer

    John Hancock provided us with a fair price for the specific kinds of insurance we were looking to purchase. We did not file a claim so I only have the interaction with them on purchasing the policy. We appreciate all the benefits covered within the policy.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    March 25, 2019
    Samantha from CO Verified Squaremouth Customer

    I have had a 5 star experience up until it came time to file a claim. My boyfriend and I traveled together to Ecuador. We both missed our connecting flight on the way home due to weather and had to spend a day in Miami. I filed the claim information that was sent to me after speaking with the customer service agent by phone. My boyfriend filed his claim online. He received his compensation about 2 days after filing. I'm going on 2 weeks, and have had to resubmit information. We sent in the exact information.
    My experience now has gone down to 2-3 stars, and it's getting lower every day. This is really inconsistent service, something you guys should check into.
    Samantha Cook

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    23 out of 23 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    March 4, 2019
    Irma from CA Verified Squaremouth Customer

    Had help understanding policies and coverage, well explained by agent, gave me peace of mind for my entire trip.

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    4 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    February 28, 2019
    Anh from TX Verified Squaremouth Customer

    They ask for receipts as evidences of what I had to spent due to baggage delay. They don’t understand that there are no receipts when people buy something in Vietnam.

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    13 out of 14 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    February 19, 2019
    Elise from TN Verified Squaremouth Customer

    My trip was cancelled due to the aircraft trouble and therefore, I could not make it to my destination.
    When I spoke with John Hancock agent, he was very helpful and understanding. He confirmed that I can file a claim and send me a form.
    I submitted the form and attached all relevant information two weeks ago however, I have not heard back from them. I don't even have a confirmation from them that they did received my claim or the status.

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    17 out of 19 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    February 17, 2019
    John from NJ Verified Squaremouth Customer

    Very easy process. I just completed the reimbursement form, emailed copies of my receipts and received a check about 10 days later. They were very helpful and emailed me to let me know what was going on every step of the way.

    Was this review helpful to you?

    12 out of 12 people found this review helpful

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