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Rating 5 out of 5Policy:
BronzeReview Received:
January 17, 2019Judith from MN Verified Squaremouth CustomerWas this review helpful to you?I contacted them to increase coverage after purchasing the policy - very helpful customer service. Interestingly, John Hancock was one of the few policies suitable for us as an unmarried couple. Berkshire Hathaway and a few others required that people on the same policy be “related” to each other.
4 out of 4 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
January 10, 2019Chrissy from AL Verified Squaremouth CustomerWas this review helpful to you?I wanted to file a claim for luggage delay, but was told it wasn’t covered going home. This was unfortunate because I had another trip the day after I returned home and had to buy more luggage.
11 out of 12 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
January 10, 2019Howard from NY Verified Squaremouth CustomerWas this review helpful to you?I became very sick in Manila, Philippines with a severe cold on Dec 26th.
The next day, I called the 24 hour telephone number provided with my policy to inquire about seeing a doctor.
The representative said she would email a list of doctors/medical providers she said the insurance company recommended based on its records.
No such email was ever received.
Needless to say, this was a big disappointment.
In the end, the hotel provided a medical professional from the nearby Resorts World Casino.
However, the fact remains that the promised email from the representative I spoke with was never received, and had this been a more severe situation than a very bad cold, this omission could’ve been more impactful in negative ways.
This omission needs to be reviewed with the representative I spoke with, and should NEVER happen again.
Sincerely,
Howard Miller
20 out of 21 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
January 6, 2019Alfred from MO Verified Squaremouth CustomerWas this review helpful to you?Unfortunately we had to cancel our cruise because my husband fell and needed surgery. We filed a claim and got paid promptly for this cancellation with no questions. I would highly recommend this insurance carrier and plan to use again when we are able to reschedule our trip. We have recommended to all our friends that travel.
13 out of 13 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
December 27, 2018MIRZA from VA Verified Squaremouth CustomerWas this review helpful to you?The staff is polite, courteous, friendly and helpful. Hence this is 5th time I bought their policy and that shows!!
6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
December 10, 2018Lorraine from MD Verified Squaremouth CustomerWas this review helpful to you?Keep up the good work.
1 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
November 29, 2018Kathryn from CA Verified Squaremouth CustomerWas this review helpful to you?Easy to purchase coverage. Bought peace of mind. Thank You!
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
November 29, 2018TD from MO Verified Squaremouth CustomerWas this review helpful to you?Shelley Graves, a product specialist was very helpful.
2 out of 2 people found this review helpful -
Rating 3 out of 5Policy:
GoldReview Received:
November 25, 2018CHRISTOPHER from WA Verified Squaremouth CustomerWas this review helpful to you?I was on hold for a long time and never got the chance to talk to anyone...........
4 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
November 24, 2018Lee from PA Verified Squaremouth CustomerThis is the second time I’ve gotten travel insurance from John Hancock through Squaremouth.com and I would never buy insurance through any one else. I’ve had 2 unfortunate issues that required me fining a claim, John Hancock took care of the claim favorably and expeditiously. I recommend them to anyone traveling.
Was this review helpful to you?
13 out of 13 people found this review helpful
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