John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,384 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 3, 2018
    Gary from CO Verified Squaremouth Customer

    Straightforward and simple.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    August 31, 2018
    Albert from CA Verified Squaremouth Customer

    I sent out email with loss luggage receipts
    And I want to submit claim for loss checked luggage.
    But I have not received formal claim# yet

    Was this review helpful to you?

    1 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    August 29, 2018
    Joan from FL Verified Squaremouth Customer

    I have spoken to 2 people since I became ill while traveling. Both were pleasant and helpful.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    August 27, 2018
    Steven from MI Verified Squaremouth Customer

    Always helpful and professional.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    August 27, 2018
    Betty from VA Verified Squaremouth Customer

    We had to go to a hospital for treatment for food poisoning then got stuck due to Hurricane Lane. We really never got clear answers as to what was covered.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    August 22, 2018
    R from FL Verified Squaremouth Customer

    In 2017, I was booked on the same trip that was cancelled due to Hurricane Irma. JH paid the full amount quickly so that I was able to rebook the trip for this year. All went well. thanks.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    August 17, 2018
    Tim from PA Verified Squaremouth Customer

    We had to file a claim. The process was easy and the claim was processed quickly.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    August 15, 2018
    Forrest from FL Verified Squaremouth Customer

    My bike was lost and I was on edge because I was on a 6 week vacation that was nothing but bike involved. I called and they were fairly noncommittal/ vague about what I would do should I not receive my bike case and gear inside case. Not very reassuring. It did work out in the end but not because of them.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    August 12, 2018
    Aviva from NJ Verified Squaremouth Customer

    The customer service provided was excellent. The agents were knowledgeable in their field and provided answers to the questions I had. We felt confident that we chose a good policy and a reliable agency. Thank G-d we did not need to use the policy!

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    August 9, 2018
    Karen from OH Verified Squaremouth Customer

    Sadly and unexpectedly had to cancel our trip 50 days before departure. The claims process was incredibly fast and easy and we received a full refund of the cost not refunded by the travel agency itself. One phone call and some paper work was all it took. Highly recommend this service.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

Insurance Providers

Additional Information

By using this site, you agree to our Privacy Policy.