Name: John Hancock Insurance Agency, Inc.
Brand: John Hancock Insurance Agency, Inc.
Rating: 4.18 (1384 reviews)

Overall Rating

0.2% (148) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

800
4 stars

265
3 stars

139
2 stars

59
1 star

89

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

66,686

MONTHLY SALES

443

REVIEWS

1,384

Overall Rating

Customer Reviews for John Hancock Insurance Agency, Inc.

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

1,384 Reviews Since 2012
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Filed claim

Rating 4 out of 5

Policy:
Gold

Review Received:
July 24, 2018

Helen Epps from GA Verified Squaremouth Customer

I did not use the insurance therefore I have no further information.

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Gold

Review Received:
July 23, 2018

Richard from CA Verified Squaremouth Customer

Very easy to access and the price was reasonable especially compared to competition

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1 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
July 23, 2018

Mark from HI Verified Squaremouth Customer

I enjoyed piece of mind on my trip knowing if anything happened to me,my family would be financially ok.

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1 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
July 22, 2018

Gary from MI Verified Squaremouth Customer

Had to cancel trip due to medical reasons. Excellent service from John Hancock Insurance, and fast claim payment.

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3 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
July 22, 2018

THOMAS from SC Verified Squaremouth Customer

The agents were very helpful in identifying and supplying the forms needed, as well as answering any questions about completing the claim process. After the initial documents were filed, requests for clarification and/or additional information were entirely reasonable and professionally communicated. Ours was a somewhat unique situation but its resolution was well handled without unnecessary delays.

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3 out of 3 people found this review helpful

Rating 2 out of 5

Policy:
Gold

Review Received:
July 18, 2018

Patricia from HI Verified Squaremouth Customer

We were contacted by the cruise line with an offer. The cruise was overbooked and if we would change our departure date, they would upgrade our room and include an additional stop. Although our coverage had not started, John Hancock could not change the coverage period so we were not able to take advantage of this opportunity.

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3 out of 3 people found this review helpful

Rating 3 out of 5

Policy:
Silver

Review Received:
July 16, 2018

Brad from TX Verified Squaremouth Customer

i was surprised to find that process for filing a claim involved filling out static document. further the document i received was very generic and a large portion of the document wasn't applicable to my situation. i would imagine that online form similar to this survey would insure the necessary information is collected and reduce the time required to review/process the claim.

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2 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
Bronze

Review Received:
July 8, 2018

Tom from VA Verified Squaremouth Customer

John Hancock was very helpful and responsive in assisting us with our claim.

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2 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Silver

Review Received:
July 8, 2018

Mary from NM Verified Squaremouth Customer

My pre purchase questions about coverage were answered quickly and professionally.