John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,384 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 6, 2018
    KD from VT Verified Squaremouth Customer

    Easy to navigate website. Mistake was found on my part but was addressed quickly and accurately. Price was fair. And I would not hesitate to recommend to a friend.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    July 5, 2018
    Huyen-Phuong from VA Verified Squaremouth Customer

    I contacted them to change my address.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    June 30, 2018
    Donald from VA Verified Squaremouth Customer

    Seemed reasonable to deal with when I had to increase my policy, although I didn’t need to file a claim.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    June 30, 2018
    Daniel from OK Verified Squaremouth Customer

    Trip was delayed numerous hours however the process to file a claim and actually recover anything was not worth the time it took.

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    1 out of 1 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Bronze
    Review Received:
    June 25, 2018
    Barbara from MD Verified Squaremouth Customer

    They did not tell me I had to include airline ticket but airline tickets are not eligible for cancel for any reason.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 16, 2018
    Joyce from CA Verified Squaremouth Customer

    I am happy with the results of my claim.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 16, 2018
    Mark from MN Verified Squaremouth Customer

    We had to cancel our trip due a medical situation. John Hancock was very easy to deal with and they processed our claim pleasantly and quickly. We received our Insurance Proceeds within 3 weeks of filing the claim.

    We have recommended John Hancock to all of our friends.

    We will use Squaremouth and John Hancock on all our future trips.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    June 11, 2018
    Terri from WI Verified Squaremouth Customer

    Very helpful and efficient customer service when we called to change date of our river cruise.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    June 2, 2018
    Shirley from NC Verified Squaremouth Customer

    I bought the insurance soon after first committed arrangements.
    Later, when I knew the price of the total trip, I upped the insurance.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 28, 2018
    Todd from WA Verified Squaremouth Customer

    Great service when I had questions before my trip. Fortunately I did not have to utilize any of the benefits from the policy but it was nice to know they were there if needed. Will use them every time I take a trip.

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    0 out of 1 people found this review helpful