0.2% (148) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
800
4 stars
265
3 stars
139
2 stars
59
1 star
89
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
66,686
Since 2012
MONTHLY SALES
443
Average Monthly Sales Since 2012
REVIEWS
1,384
Since 2012
Overall Rating
4.18 out of 5
Overall Rating 4.18 out of 5
1,384 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
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Easy to navigate website. Mistake was found on my part but was addressed quickly and accurately. Price was fair. And I would not hesitate to recommend to a friend.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Bronze
Review Received:
July 5, 2018
Huyen-Phuong from VA
Verified Squaremouth Customer
I contacted them to change my address.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
June 30, 2018
Donald from VA
Verified Squaremouth Customer
Seemed reasonable to deal with when I had to increase my policy, although I didn’t need to file a claim.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
June 30, 2018
Daniel from OK
Verified Squaremouth Customer
Trip was delayed numerous hours however the process to file a claim and actually recover anything was not worth the time it took.
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1 out of 1 people found this review helpful
Rating 2 out of 5
Policy:
Bronze
Review Received:
June 25, 2018
Barbara from MD
Verified Squaremouth Customer
They did not tell me I had to include airline ticket but airline tickets are not eligible for cancel for any reason.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
June 16, 2018
Joyce from CA
Verified Squaremouth Customer
I am happy with the results of my claim.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
June 16, 2018
Mark from MN
Verified Squaremouth Customer
We had to cancel our trip due a medical situation. John Hancock was very easy to deal with and they processed our claim pleasantly and quickly. We received our Insurance Proceeds within 3 weeks of filing the claim.
We have recommended John Hancock to all of our friends.
We will use Squaremouth and John Hancock on all our future trips.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Bronze
Review Received:
June 11, 2018
Terri from WI
Verified Squaremouth Customer
Very helpful and efficient customer service when we called to change date of our river cruise.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Bronze
Review Received:
June 2, 2018
Shirley from NC
Verified Squaremouth Customer
I bought the insurance soon after first committed arrangements.
Later, when I knew the price of the total trip, I upped the insurance.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
May 28, 2018
Todd from WA
Verified Squaremouth Customer
Great service when I had questions before my trip. Fortunately I did not have to utilize any of the benefits from the policy but it was nice to know they were there if needed. Will use them every time I take a trip.
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0 out of 1 people found this review helpful