Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

John Hancock IA is a very well known and trusted name in the industry as well as in history. I particularly liked the quality of the policy and the ease of understanding the product as well as how easy it was to navigate the process. I would certainly recommend them this company to fellow travelers. Thanks.
Sincerely

Everything was great but have to reserve final judgment until I see if the claim goes smoothly. It is for around $200. Hopefully it will be a good experience.

We have had no issues with John Hancock so far. Customer Service was very helpful in answering my question. I also submitted a question to Assist. They emailed me requesting additional information. I provided the information but never heard back from them.

I had hoped to receive more to over my trip interruption cost due to weather but I received more than the agent said I would on the phone so the result is a draw.

Got sick while in India and Nepal. Upon return to USA, contacted and visited family Dr for treatment. Contacted JHIA to advise I would be making claim for reimbursement of expenses associated with treatment. Was sent claim papers and instructions. Overall experience has been acceptable. Will wait to see how claim is resolved.

Filed the claim today for reimbursement of hotel night due to missed connection. I will review when I see how quickly efficiently and properly this is handled, until then, what is there to review?

I like the flexibility to tailor a policy to my needs

I have sent my information in several times dealing with this claim. It has been going on for months. I receive emails stating they have everything they need. I, also, receive emails stating that they need the same things I have already sent in. I am getting really tired of dealing with this problem. I would like the claim settled and a check sent to me for the full amount of the claim.
Please take care of this asap.

Our luggage didn’t follow us on the first of our two legs home. In addition to contacting the airline, I called your customer service line. While they couldn’t help with recovering our luggage, they told me how I could file a claim, if necessary, and sent me the appropriate forms. Fortunately, the airline came through and our luggage arrived on our doorstep soon after we returned home.

i usually take out my insurance for the deposit amount and increase the coverage amount when I make the final payment, Thai has usually been handed with a phone caller through the internet and the change is immediately made. In this case it was an ordeal.. I first contacted squremouth and was told that I had to contact John Hancock directly. Once I finally reached someone at John Hancock who could assist me, it took several days to get the change made. Very frustrating.