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Rating 5 out of 5Policy:
GoldReview Received:
November 13, 2017Joyce from NY Verified Squaremouth CustomerWas this review helpful to you?Customer assistance was excellent. They were professional and sympathetic. Required forms were forwarded immediately, with follow up contact with the medical provider out of country.
We have not yet returned home and will have additional paperwork to submit. There is no reason to expect that all further service will be any less than superior.
There is no reason to expect anything but continued
3 out of 3 people found this review helpful -
Rating 4 out of 5Policy:
BronzeReview Received:
November 9, 2017Ellen from CA Verified Squaremouth CustomerWas this review helpful to you?Had a small issue re: beneficiary but expeditiously rectified. Can't believe the receptiveness of your customer service to my concern.
Will definitely use you again if I have to get travel insurance.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 24, 2017Joan from WI Verified Squaremouth CustomerWas this review helpful to you?I purchased a policy only a few days prior to my trip after realizing I would not have health insurance while out of the country. I went online a found the process very easy. Unfortunately on the morning of my departure my father passed away unexpectedly. I called the customer service line and spoke to Angela H. She was extremely helpful. She patiently explained the process I would need to follow. After submitting my documentation I received a check for the full amount within 3 weeks. I will definitely use this company again.
8 out of 8 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
October 24, 2017Paul from NV Verified Squaremouth CustomerWas this review helpful to you?Very happy with the medical referral we received from customer service
5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
October 15, 2017naveen from TX Verified Squaremouth CustomerWas this review helpful to you?No issues, claim was handled professionally. Travel insurance on a cruise is a must!
5 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
BronzeReview Received:
October 11, 2017Kate from GA Verified Squaremouth CustomerThe experience was good. I am disappointed with the outcome but not the fault of the insurance company.
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 3, 2017Richard from SC Verified Squaremouth CustomerWas this review helpful to you?Trip was delayed due to hurricane. Agent very helpful rearranging plan for new travel dates without penalty
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
September 30, 2017R from FL Verified Squaremouth CustomerMy trip was cancelled due to hurricane Irma. I was told by JH I needed to wait 35 days for My claim to be reviewed.
Review Updated: 10/31/2017
excellent follow up by Square Mouth
Response From:
Squaremouth:
LaKisha ManningResponse Received:
October 18, 2017Was this review helpful to you?Thank you for posting a review of John Hancock Insurance Agency, Inc.
We apologize for your negative experience.
A member of our Zero Complaint Team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
1 out of 1 people found this review helpful -
Rating 3 out of 5Policy:
GoldReview Received:
September 21, 2017Robert from SC Verified Squaremouth CustomerI'll let you know when I receive payment for my claim.
Review Updated: 10/25/2017
My claim took an excessive time to process even though I provided all the receipts up front. When I heard this morning, they only paid about 60% of the claim. My medical condition required me to convalesce for a number of days before we could resume our journey. I was discharged from the hospital after two days and could not live on the street or eat in soup kitchens. They did not reimburse me for hotel and meal expenses during my convalescence. I paid over $800 for coverage I was led to believe would cover my trip delay expenses. It was a rip off. If you are traveling, do not be taken in by this company.
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4 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
September 18, 2017S from AZ Verified Squaremouth CustomerGreat advice on the policy purchase. Customer service was helpful and responsive. Claim submission was easy. Payment was timely. Very pleased with the whole process.
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3 out of 3 people found this review helpful
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