John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,384 Reviews Since 2012

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    July 24, 2017
    Dan from CA Verified Squaremouth Customer

    Waiting to hear from John Hancock.

    Was this review helpful to you?

    3 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    July 22, 2017
    Paula from AZ Verified Squaremouth Customer

    My daughter, who was covered under the policy, lost her exercise bracelet. She filed and we have not heard anything.

    Was this review helpful to you?

    0 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 7, 2017
    Kaitlyn from NJ Verified Squaremouth Customer

    Great Service

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 24, 2017
    Daniel from NC Verified Squaremouth Customer

    I was told about a two week processing time. It took about three. Not a big issue, but they could have reached out to me about the delay. I called once and emailed them twice.
    Overall, I gave them 4 stars because they did not keep me informed. The claim was for the amount I was expectimg which was in 5 figures.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    June 23, 2017
    Leon from NJ Verified Squaremouth Customer

    Your description of the "cancel for any reason" is misleading as it requires that it be 2 days prior to the trip. Since any reason can be up to the moment of departure, the 2 days is nothing more than a "gotcha " clause buried in page 7 of the details and mentioned nowhere on the summary..

    Was this review helpful to you?

    20 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 23, 2017
    Richard from IL Verified Squaremouth Customer

    Wait to hear from the agent

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    June 20, 2017
    Nils from PA Verified Squaremouth Customer

    I submitted a claim about a week ago, since I couldn't take the trip and didn't have surgery I submitted a claim under "cancel for any reason".

    Review Updated: 07/18/2017

    Very professional and courteous staff, will definitely recommend and use you again, especially when booking with travel suppliers that don't offer the insurance you need in a time of need.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    June 20, 2017
    Larry from WA Verified Squaremouth Customer

    Angie, at John Hancock Insurance, took our call she was very thorough giving us the information we needed to fill out forms and submit a claim. She immediately e-mailed us the proper forms.
    Because the ER in Baberg Germany did not give us forms stating a diagnosis we informed Angie the Uniworld Captain of the River Queen is in the process of having the proper information gathered and sent via Uniworlds offices in Switzerland. Angie assured us we had 90 days to make everything is in order and can send on the receipts and information we have. She gave us her name and extension # so we can call if we have questions. Great service!!
    We have purchased travel insurance several times in the past and never have had to use it. We are pleased with SquareMouth and John Hancock .

    Was this review helpful to you?

    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 14, 2017
    Welsh from CA Verified Squaremouth Customer

    Claim was processed quickly, no hassle and settlement correct to the penny.
    Wonderful service!

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    April 25, 2017
    Lynne from FL Verified Squaremouth Customer

    Prompt response back with the information I requested

    Was this review helpful to you?

    1 out of 2 people found this review helpful

Insurance Providers

Additional Information

By using this site, you agree to our Privacy Policy.