John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,384 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 12, 2017
    Roland from NC Verified Squaremouth Customer

    We submitted our claim and two weeks late our check arrived in the mail. Couldn't have been easier.
    Will use them again
    Thank you.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 12, 2017
    laura from PA Verified Squaremouth Customer

    I purchased this insurance mainly for the medical coverage as I would be away in Italy for 2 months. While there I contacted customer service on two different occasions to discuss how I would find a medical provider and to inquire about a specific medical provider's agreement to John Hancock. Both times I was pleased to find I had received a quick and thorough response. I did not need to use my insurance however I would have felt confident seeking medical attention if there was a need as I had good communication with a representative.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    September 5, 2017
    MEREDITH from AZ Verified Squaremouth Customer

    Very nice and helpful

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    August 31, 2017
    John from MD Verified Squaremouth Customer

    We did not receive our policy paperwork and ID cards. Had to ask for them.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    August 27, 2017
    William from HI Verified Squaremouth Customer

    Positive, professional, and courteous

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    August 22, 2017
    Narda from NV Verified Squaremouth Customer

    My experience with the John Hancock customer service agent was great, she walked us thru the sign-up for insurance and explained everything well. i would recommend this company to traveler who need insurance.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    August 15, 2017
    Gregory from FL Verified Squaremouth Customer

    Having this insurance gave my wife and I such a level security
    That we didn't hesitate doing anytging on our trip . We were in Europe for three weeks the peace it gave us is uncalcuable

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    August 5, 2017
    Jackie from CA Verified Squaremouth Customer

    I had a health issue. I had to cancel. My paperwork for refund do to health problem is on its way to your company.
    JPeale

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    July 29, 2017
    Harvey from IA Verified Squaremouth Customer

    I did not file a claim on this policy. However, I bought a second policy to cover my daughter and son-in-law, who were going on the same trip. We did have to file a claim on that policy (because of a medical emergency) for them and the claim was handle promptly and very satisfactorily. We were pleased with the service.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 27, 2017
    Waylon from NV Verified Squaremouth Customer

    Great Company Thank you

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    0 out of 1 people found this review helpful

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