Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

The initial contact person could not get my wife's name right and after several calls, the revised documents still showed the name misspelled. However, after just one phone call to John Hancock the issue was resolved.

My husband was hospitalized for two weeks and then to rehab........still there. Couldn't leave for the trip and still trying to get the
reimbursement. Just takes time and cooperation from the doctors writing what's required.,...which is nil. Will get hospital and
rehab data in place of direct physician response.

Seemed to experience unnecessary and repeated confusion with the title of important docs rec'd after purchase. Policy repeatedly referenced a Confirmation of Benefits, however, only doc received that closely resembled that was a Summary of Benefits. Finally had to speak with a Seven Corners rep to confirm they were intended to be the same doc. Sloppy. Insurance docs have a specific title for a reason. Also, there was NOT a field to enter AD&D beneficiary details [for included coverage] at the initial purchase stage despite Squaremouth telling me there was, however, gave that info to same Seven Corners rep. The policy provided what I wanted to purchase, however, it's delivery was not as smooth as I think it should be.

I am very pleased. I have recommended this agency to my friends.

The entire process was smooth. The insurance made me feel more confident toward my travel plans ..

My flight was delayed for 14 hours. I was in Cancun and needed to come home. I tried several times to call insurance carrier to verify coverage for booking replacement flight. I was not able to connect with anyone.
Then my daughter-in-law also attempted to reach out to them in my behalf . To no avail Sunday 7/31/16. Very disappointed with customer care.
It was a long ordeal getting home the next day.
I'm intending to make a claim. I'm hoping to have it easily resolved.

Thank you for posting a review.

We apologize for your negative experience with John Hancock.

A member of our Zero Complaint team contacted you to discuss your options if you have questions during the claims process.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Thank you.

I contacted John Hancock Insurance Agency customer service to advise them that my travel dates had changed and they changed the dates to my policy with no problem and no fee.

My cruise was cancelled. Prior to rebooking, I was advised by John Handcock that the rescheduled cruise would be covered by the original policy without additional premium as long as the new dates were within 18 months of the original cruise.

I wanted to buy the policy before I knew all the trip costs. I called John Hancock to ask questions about how I go about doing that and the agent was very helpful in explaining that I could buy the policy for the costs I knew and then change the coverage when I knew more costs. This worked out well.

I understand Squaremouth will assist in a claim, if needed. I filed a claim last week with supporting documents via e-mail to John Hancock (Sevencorners). I have not received any feedback that anything additional will be required or if there is a problem with the claim since is has been less than one full week. At what point should I enlist Squaremouth assistance? I am unclear when is the proper timing of enlisting the help of Squaremouth.