Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

The person who answered the phone would have been fine if I were calling the cable company because my internet connection was slow. I called because I had a problem and had paid for a policy that offered this service. The thought that my situation would have been more serious makes me shudder. I will not use your company again.

Just outside of 30 days before our cruise my wife broke her foot and had to have surgery - so we had to cancel. The cruise line only refunded about 50% but the insurance came through for the rest plus the non-reusable airline tickets. I will always buy cruise insurance and Squaremouth is a great place to find it.

Second time we have used them. It was quick and simple and nice to know that we were covered by a reputable Insurance company should it be needed. Fortunately again it was not needed

We felt protected. We have our long term insurance with your company.

Almost 1 month ago I filed a claim about the hotel cost for delayed luggage. I still didn't receive any response on how long it will still take. Next year I will pick another Insurance Agency on your website.

Thank you for posting a review of John Hancock.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Over the phone I asked 7 Corners what I thought was a simple question - were photo copies of receipts for medical attention acceptable, or were originals required ?. I was told to contact John Hancock.. I did this, but after 15 min. on hold I gave up. Then sent an email to 7 Corners again but never received a response. Finally giving up, I mailed my claim with photo copies attached

Thank you for posting a review.

We apologize for your negative experience with John Hancock.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Purchasing the trip insurance was a pleasant experience. An error was corrected with a simple phone call.