Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I am in the process of filing a claim for lost stolen personal property. My first contact with the claims department was positive and I expect and hope for a satisfactory and prompt settlement. I chose John Hancock because of the brand, and favorable coverage for the money.I can only make a positive endorsement after the conclusion of my claim

James Carter became ill the 2nd day of our trip. I am now trying to get togeter the information necessary to file a claim.

We have two mothers in their 90's. It was a comfort to know we had insurance to cover any eventuality. Fortunately we did not need to change any travel plans but could not have left in the first place without the peace of mind your insurance provided.

This was the first time to file a claim for trip insurance. I was apprehensive and expected a long process and push back on the claim.

I was thrilled on how the process went smoothly and the customer service exceeded my expectations.

There was some delay after the claim was filed on the status but Sara helps a great deal to move it along.
We have rescheduled the trip and bought another policy because of this experience.
Thank you Tim Orellano

I won't have more feedback until we see how the filing of the claim goes.

Getting the insurance was straight forward and easy. The agant was helpful. I will use this travel insurance again becaure it is very cost efficient.

No gripes about the service especially when they adjusted my policy dates due to a change in my trip dates. I would definitely use them again.

BUYER BEWARE! I was informed that the company would help me and be there for me every step of the way. Then I went on my trip and I actually had a legit problem and found out how little help the company was willing to give. Suddenly the help was not at every cost it was very specific and the clause to cancel for any reason that I paid extra for was suddenly not valid anymore. I want a refund but they will not issue me that. I want to be covered for things that I was told I would be covered for so I can get my money back. But apparently this company is simply a ruse to con people out of their money that they could be using if something happens on their trip. If any people are considering buying are reading this DO NOT BUY. BUYER BEWARE.

Thank you for taking the time to post a review.

We are sorry to hear of your negative experience.

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Please contact us if you have any questions. We are delighted to help and can be reached at 800-240-0369.

AsI had no need to file a claim, cannot comment such experience

A medical claim from France of 31 dollars was handled without a problem. (The premium was 40 dollars.) I have no idea how a larger claim would have been handled.