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Rating 5 out of 5Policy:
EssentialReview Received:
March 7, 2019Debbie from NY Verified Squaremouth CustomerWas this review helpful to you?i was very pleased with the price and have recommended it to my daughter who will be taking a trip next year. I lost/left a wireless headset at a hotel and called customer service to see if I was covered. The customer service rep was very helpful and emailed me the claim form. I am in the process of waiting for a reply from the motel manager advising me of their policy that they are not responsible to return my property so I can process the claim.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
March 6, 2019Philip from DC Verified Squaremouth CustomerWas this review helpful to you?Our original trip was cancelled. Nationwide allowed us to use the insurance for a different trip, which we are not taking until May 2019.
3 out of 3 people found this review helpful -
Rating 1 out of 5Policy:
EssentialReview Received:
March 2, 2019Akiba from NY Verified Squaremouth CustomerThere has been NO resolution as of yet. In fact, there has been only one (quite negative) contact with a representative of Nationwide. She noted that we had canceled the trip because of a relative on our family-planned trip who was terminally ill. Although ALL other relatives who booked this trip have already received their reimbursement from their insurance carriers (provided through Squaremouth), the Nationwide representative demanded proof that that the Wolfsons had actually been booked on the cruise. I immediately supplied the documentation (although it seemed quite intrusive to request such documentation from a family dealing with the death of the person!) but HAVE HEARD NOTHING SINCE.
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I sent an email to the Nationwide Customer Service as well. They have not responded either. I am shocked at the cavalier attitude of this insurance company and again request whatever intervention Squaremouth can provide. As mentioned above - all 8 families who were booked for this trip and canceled have received their insurance compensation - except for my wife and me. Akiba R. Karalitzky & Beatrice J. Karalitzky
15 out of 16 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
February 8, 2019MusicReader from WA Verified Squaremouth CustomerWas this review helpful to you?Customer service was very helpful in selecting a plan.
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
February 3, 2019Penny from WA Verified Squaremouth CustomerWas this review helpful to you?The initial claim process went as expected. We did not complete one form, so we resubmitted it and didn’t hear back from them for at least two weeks or more. I finally called and they said the claim had been processed and the check was in the mail. We did receive a full refund which was great but it would have been nice to have been kept in the loop and not wondering what was happening.
4 out of 4 people found this review helpful -
Rating 2 out of 5Policy:
PrimeReview Received:
February 1, 2019Linda from WA Verified Squaremouth CustomerWas this review helpful to you?I was quite surprised by the lack of customer support - long time on hold to be told rather dismissively I just needed to file a claim when I returned home. I won't be using Nationwide again.
Also I did NOT interact with Nationwide pre-departure - so I was frustrated with this question, which is why it is one star
3 out of 3 people found this review helpful -
Rating 2 out of 5Policy:
EssentialReview Received:
January 23, 2019Mark from FL Verified Squaremouth CustomerWas this review helpful to you?In general my experience was good, but I wanted a product that would work domestically and internationally for a year-old period, for periodic trips not gone the entire year. I guess you don't offer that.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
December 23, 2018ALBERT from NJ Verified Squaremouth CustomerWas this review helpful to you?No further comments.
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
December 17, 2018Gary from ID Verified Squaremouth CustomerWas this review helpful to you?I canceled this policy because, contrary to pre-purchase information, it did not cover pre-existing conditions.
8 out of 8 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
December 12, 2018Leslie from AZ Verified Squaremouth CustomerWas this review helpful to you?Finding the correct policy for me was easy with the help of customer service. The price was very fair. I did not have to place a claim - luckily.
I would recommend Nationwide Mutual Insurance to anyone
1 out of 1 people found this review helpful
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