Nationwide Mutual Insurance Company
Overall Rating 4.01 out of 5
Overall Rating 4.01 out of 5 608 Reviews Since 2018

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    April 27, 2019
    Keith from NJ Verified Squaremouth Customer

    I am in the process of filing a claim. Please contact again in a few weeks.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    April 22, 2019
    Linda from WA Verified Squaremouth Customer

    Excellent I

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    April 22, 2019
    Ricky from LA Verified Squaremouth Customer

    Nationwide provided me with the coverage I needed at a very reasonable rate.

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    1 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    April 14, 2019
    Kathleen from CT Verified Squaremouth Customer

    No online tools. Everything is paper-based. Had to cancel trip before final payment. They made it so restrictive to apply the premium to a future trip that I didn’t even bother.

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    12 out of 12 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    April 8, 2019
    Natalia Marin from GA Verified Squaremouth Customer

    Good morning,
    When I submitted the complain they sent me an email within a week for me to complete and provide an explanation and copy of receipts. Then maybe a week later I received another email asking the same thing and requesting receipts an a description of what happened; 10-12 days ago a lady called me saying that she needed an email from me explaining what happened along with receipts of my expenses and a picture of the damage suitcase I told her I did sent this twice already. Since then, I haven't heard back, I sent the email as she requested me to do and I don't know where my claim status is at this point.
    Thanks,

    Natalia Marin
    404-775-0317
    natalieamarinb@gmail.com

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    5 out of 5 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    April 5, 2019
    Khristina from OH Verified Squaremouth Customer

    Though I am not filing a claim, I am waiting to hear back from a representative about acquiring refunds for two policies that I thought I needed to purchased for my international travels. It turns out that the flight tickets that were purchased included travel medical insurance. I didn't find out until I received my tourist card at the ticket counter - I immediately contacted an agent from Nationwide and they said that all I had to do was send a returning email to the policy confirmation email stating that I am not filing a claim but I am requesting a refund before departure. I was told that everything should work out just fine because I did not leave the country yet.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    March 26, 2019
    pauline from TN Verified Squaremouth Customer

    I mailed everything. to file a claim. I still haven't heard anything almost a month later.

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    7 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 22, 2019
    Alonza from MN Verified Squaremouth Customer

    Very helpful and convenient.

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    March 19, 2019
    Henry from LA Verified Squaremouth Customer

    Very nice and easy to get coverage and great customer service

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    0 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    March 15, 2019
    JOHN from KY Verified Squaremouth Customer

    We contacted Nationwide as soon as we learned we would have to cancel our trip. We were furnished with forms, though we gave sufficient info to Nationwide by phone and now will have to have physicians in another town complete forms they do not want to be bothered with. The cancellation was because of emergency surgery (wife) and hospitalization.

    I have contacted the air carrier and have been given credit so the claim will be limited to the lost rental of the condo and I was able to pay only one-half of the total rent.

    In other words, with all of the efforts I have made, the claim should be much simpler than it is.

    No criticism of Squaremouth, but would hope with its purchasing power it could simplify the claims process. I will use Squaremouth again.

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    3 out of 3 people found this review helpful

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