Reviews, Sales, and Service Ratings for
Arch RoamRight

Before Trip
Due to political unrest in the country I planned to travel to, I ended up having to cancel the trip before I left, and I filed for "cancel for any reason" coverage.

Claim Process
"Cancel for any reason" coverage is at 75%

Before Trip
Got information we needed in good time

During Trip
We did not need to use the insurance service during the trip.

Claim Process
We did not make a claim.

Before Trip
I was nervous about actually making a claim as the carrier was not a known name. Although I was happy to pay for insurance this way it was more a case of just knowing I had something to fall back on on an emergency.

During Trip
I had a very hard time trying to reached customer service when I was in the Philippines. Matter of fact, I wasn't able to reach anyone at all! When I tried to call the non-US toll free number, my call didn't go thru so many time and when it did ring, nobody was picking up. Very frustrating...

Rey,
We are sorry you had difficulty reaching us on your trip. For future reference, if you need to contact RoamRight from outside of the US, please call our assistance number collect at 1-603-328-1382 or email us at customerservice@roamright.com. We can also provide some customer service via social media, via our Facebook page (www.facebook.com/roamright) or through Twitter (www.twitter.com/roamright). If you send us a private message online, we can call you back directly.

During Trip
Luckily did not need to use!

During Trip
fof not nred

Before Trip
Didn't really use customer service function for this trip but if it includes ease of use in making the booking and the documenting that comes with it-- then am satisfied

During Trip
Did not need to use any service so cannot rate it.

Claim Process
No claim made so no feedback

Before Trip
Squaremouth was extremely easy to use to compare various coverage plans as well as compare specific coverage add-ons. It was very easy to use and highly effective.

During Trip
I didn't need to contact the carrier, but using Squaremouth to research coverage options was very easy.

Claim Process
I did not make a claim.

Before Trip
There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.

During Trip
I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.

Claim Process
No claim!!!

Before Trip
None

During Trip
none applied

Claim Process
no claims