Name: Arch RoamRight
Brand: Arch RoamRight
Rating: 4.52 (2161 reviews)

Overall Rating

0.1% (79) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1481
4 stars

441
3 stars

125
2 stars

28
1 star

51

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

82,720

MONTHLY SALES

REVIEWS

2,161

Overall Rating

Customer Reviews for Arch RoamRight

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

2,161 Reviews Since 2012
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Filed claim

Rating 5 out of 5

Policy:
Preferred

Review Received:
April 24, 2013

John from GA Verified Squaremouth Customer

Before Trip
Easy and straight forward process to obtain policy.

During Trip
No need to contact carrier during trip.

Claim Process
Did not file a claim.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
April 20, 2013

Arla from IL Verified Squaremouth Customer

During Trip
Did not use

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Essential

Review Received:
April 14, 2013

Kathy from AZ Verified Squaremouth Customer

Before Trip
My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.

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32 out of 34 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
April 6, 2013

carol from CA Verified Squaremouth Customer

Before Trip
reasonable rate

During Trip
did not need to use it

Claim Process
did not need to use it

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Essential

Review Received:
March 31, 2013

Robert from FL Verified Squaremouth Customer

During Trip
I had no contact with the insurance carrier before or during our trip.

Claim Process
I will not make a claim

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
March 31, 2013

Kurt from WI Verified Squaremouth Customer

Before Trip
This is an easy to use site for comparing and selecting the travel insurance that meets your needs.

During Trip
Had no need to use the insurance during this trip.

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1 out of 3 people found this review helpful

Rating 2 out of 5

Policy:
Preferred

Review Received:
March 27, 2013

Harold from WA Verified Squaremouth Customer

Before Trip
Although I received immediate confirmation and policy information from Squaremouth, I NEVER received any confirmations from RoamRight and only received the promised hard-copy of the policy after contacting Squaremouth -- RoamRight did not respond. I'm not looking forward to an encounter with their claims processing, but feel reassured that I can call on SquareMouth for help with any glitches -- as they have done for us in the past.

During Trip
No emergency contact was necessary. I would hope that their service in this area would exceed their customer servicing before the trip.

Claim Process
Currently assembling claim details -- company responses at this point are unknown.

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174 out of 182 people found this review helpful

Rating 3 out of 5

Policy:
Preferred

Review Received:
March 12, 2013

Carol from MA Verified Squaremouth Customer

During Trip
Never needed any services

Claim Process
No claims

Was this review helpful to you?
1 out of 8 people found this review helpful

Rating 4 out of 5

Policy:
Preferred

Review Received:
March 10, 2013