Name: Arch RoamRight
Brand: Arch RoamRight
Rating: 4.52 (2161 reviews)

Overall Rating

0.1% (79) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1481
4 stars

441
3 stars

125
2 stars

28
1 star

51

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

82,720

MONTHLY SALES

REVIEWS

2,161

Overall Rating

Customer Reviews for Arch RoamRight

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

2,161 Reviews Since 2012
- « First
- ‹ Prev
- …
- 109
- 110
- 111
- 112
- Next ›
- Last »
Sort and Filter Sort/Filter

Filed claim

Rating 5 out of 5

Policy:
Preferred

Review Received:
March 10, 2013

Melissa from AK Verified Squaremouth Customer

During Trip
Never used insurance, good deal though of we needed it

Was this review helpful to you?
1 out of 2 people found this review helpful

Rating 3 out of 5

Policy:
Preferred

Review Received:
March 8, 2013

Mara from CA Verified Squaremouth Customer

Before Trip
They have a 24 hour customer service line, but it is answered after hours (9-5 EST) by a person who was both judgmental and incapable of helping with anything more than answering the phone(Stephanie with On Call International). I had a pressing policy question on a Friday night (PST), and had to wait for nearly 3 days to talk with someone actually related to RoamRight.

During Trip
I had to call RoamRight with policy questions. Ed, who is apparently the claims administrator, was extremely helpful, laid back, and knowledgable. Late in my travel I had to extend my insurance, which was easy and quick to take care of with another lady (Didn't catch her name) at RoamRight.

Claim Process
No claims

Was this review helpful to you?
134 out of 141 people found this review helpful

Rating 4 out of 5

Policy:
Essential

Review Received:
February 26, 2013

Ally from NY Verified Squaremouth Customer

During Trip
N/A to all

Claim Process
Did not file for a claim.

Was this review helpful to you?
1 out of 2 people found this review helpful

Rating 4 out of 5

Policy:
Preferred

Review Received:
February 26, 2013

Matthew from MI Verified Squaremouth Customer

Claim Process
No claims necessary.

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Essential

Review Received:
February 24, 2013

Nancy from KY Verified Squaremouth Customer

Before Trip
Unfortunately I had to file a claim because of delays with Sunwing Airlines. Mailed the claim in last week.

During Trip
Called your office immediately when I knew trip was delayed. I received fast and friendly information and a claim was sent to my e-mail address. Thanks!

Was this review helpful to you?
73 out of 77 people found this review helpful

Rating 4 out of 5

Policy:
Preferred

Review Received:
February 16, 2013

The Antiboortz from GA Verified Squaremouth Customer

During Trip
I didn't contact customer service during my trip.

Claim Process
I haven't filed a claim

Was this review helpful to you?
0 out of 4 people found this review helpful

Rating 5 out of 5

Policy:
Essential

Review Received:
February 12, 2013

Bonnie from PA Verified Squaremouth Customer