Name: Arch RoamRight
Brand: Arch RoamRight
Rating: 4.52 (2161 reviews)

Overall Rating

0.1% (79) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1481
4 stars

441
3 stars

125
2 stars

28
1 star

51

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

82,722

MONTHLY SALES

REVIEWS

2,161

Overall Rating

Customer Reviews for Arch RoamRight

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

2,161 Reviews Since 2012
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Filed claim

Rating 3 out of 5

Policy:
Preferred

Review Received:
April 20, 2018

Debora from FL Verified Squaremouth Customer

The rep that I spoke with on the phone was very helpful.

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
April 20, 2018

Charles from WI Verified Squaremouth Customer

Many thanks for your patience. I am now back at home following the fracture and dislocation of my right arm. The splint/sling have been removed and I've been seeing the local orthopedic surgeon and physical therapist for follow-up treatment.

Now having full use of my right hand for typing, I intend to file the paperwork for the claim next week.

With many thanks,

Charles

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
April 19, 2018

Nancy from OR Verified Squaremouth Customer

It was simple and easy. Someone answered my question immediately and solved my issue.

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0 out of 0 people found this review helpful

Rating 1 out of 5

Policy:
Preferred

Review Received:
April 19, 2018

teresa from CA Verified Squaremouth Customer

I still havent heard back about getting refunded for items that I claiming were damaged and lost. This is the reason I got insurance because I carry heavy baggage and airports always loose something or break something. Help me please.

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1 out of 2 people found this review helpful

Rating 4 out of 5

Policy:
Preferred

Review Received:
April 19, 2018

Willy from ID Verified Squaremouth Customer

The information from the agent about air line ticket costs and what might be covered was confusing.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
April 18, 2018

Jean from ID Verified Squaremouth Customer

I just mailed a letter explaining why I was filing a claim along with the invoice from the ship's doctor from my cruise on the Azamara Journey. I mailed it to an address that was given online. My insurance was Roam Right Preferred. I am sure my claim will be dealt with quickly and efficiently.

Both the representative who assisted us sign up for the insurance and the customer service rep when I called and asked about filing a claim, were very helpful. I will definitely use Roam Right again in the future.

I will not be available to talk with anyone from May 8-27. I should be able to be reached by internet but I am not counting on it.

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
April 17, 2018

Charles from TX Verified Squaremouth Customer

Purchasing travel insurance is so confusing. Your rep was a great help.

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Essential

Review Received:
April 17, 2018

Robert from SC Verified Squaremouth Customer