0.1% (79) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1481
4 stars
441
3 stars
125
2 stars
28
1 star
51
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
82,722
Since 2012
MONTHLY SALES
28
Average Monthly Sales Since 2012
REVIEWS
2,161
Since 2012
Overall Rating
4.52 out of 5
Overall Rating 4.52 out of 5
2,161 Reviews Since 2012
Customer Reviews for Arch RoamRight
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Roam Right responded to my questions during the one day emergency delay I faced on my trip to Iceland. They provided the information I needed at the time.
On my return, when I went to file the claim, I found them not very helpful, simply directing me to the internet.
However, my claim was ultimately paid, so all's well that ends well!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
September 16, 2014
Sandra from IL
Verified Squaremouth Customer
I had to call a few times because it seemed like it took a little too long,
They were good under than that,
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
September 15, 2014
Stephen from FL
Verified Squaremouth Customer
Excellent customer service, user friendly web site.
Would recommend this policy to other travelers.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
September 9, 2014
Robert from OH
Verified Squaremouth Customer
We chose this policy over the one being offered by the company we were booking our trip with because RoamRight was more comprehensive for less money. Easy decision. We didn't need to make a claim but it was good knowing someone was watching our backs so far from home.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Active
Review Received:
September 9, 2014
Alan Kaufman, CA from NY
Verified Squaremouth Customer
Please see details in claim supporting documents
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
September 6, 2014
MAC from FL
Verified Squaremouth Customer
I was impressed with the ease with which I was able to research and find a policy that provided excellent coverage at the cheapest cost.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
September 2, 2014
Stella from NY
Verified Squaremouth Customer
Great price for the coverage you get. A bit difficult to get in touch with customer service representative.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
August 29, 2014
Elizabeth from CA
Verified Squaremouth Customer
My wife came down with altitude sickness in Peru and had to seek local medical attention and cancel part of our trip. When we contacted them on the road , they were very supportive . We now have to file the claim so will see how that goes.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Preferred
Review Received:
August 23, 2014
Lyle from MA
Verified Squaremouth Customer
I was a little confused as to what they actually covered even when I already had purchases the policy. And how I would go about using the policy if I had needed to.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
August 23, 2014
EP from NY
Verified Squaremouth Customer
Very easy to use the online comparison of policies. I had a couple of questions prior to purchasing and called SquareMouth Customer Service. They were responsive and gave helpful guidance. The policy chosen was more extensive while being less expensive and met our needs better than the policy offered by the tour company we were traveling with. Fortunately, we did not need to make a claim but felt comfortable that we were adequately covered in case there was a problem.
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