0.1% (79) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1481
4 stars
441
3 stars
125
2 stars
28
1 star
51
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
82,722
Since 2012
MONTHLY SALES
28
Average Monthly Sales Since 2012
REVIEWS
2,161
Since 2012
Overall Rating
4.52 out of 5
Overall Rating 4.52 out of 5
2,161 Reviews Since 2012
Customer Reviews for Arch RoamRight
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It provided exactly the coverage I wanted, at an excellent price. I would recommend this policy to other travelers.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Preferred
Review Received:
August 16, 2014
Sabine from CA
Verified Squaremouth Customer
I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
Roam right says that is not covered.
Why we getting insurance which does not cover this situation?
I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..
Review Updated: 07/20/2016
Agent I talked with was rude, not helpful.
My flight was cancelled by airline without my knowledge.
I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
What is travel insurance for?
With this result, I will never take Roam right ever again.
Response From:
Arch RoamRight:
RoamRight Team
Response Received:
August 19, 2014
We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger's ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight's, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.
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32 out of 37 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
August 13, 2014
Lois from NC
Verified Squaremouth Customer
All our questions about pre-existing condition coverage were answered promptly and professionally.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
August 7, 2014
Shannon from VA
Verified Squaremouth Customer
I've told many of my friends about Squaremouth! I normally hate buying insurance but you make it so much easier to see what I'm getting!
Thanks!
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Preferred
Review Received:
August 2, 2014
Eleanor from NY
Verified Squaremouth Customer
I didn't need to file a claim so cannot comment on the policy. I asked a question of their customer service dept after buying the policy and it was answered quickly and courteously.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
July 26, 2014
Billy from CA
Verified Squaremouth Customer
My dad was diagnosed with cancer a few days after my wife and I booked a cruise and paid for the travel insurance. I cancelled our trip within a few days of Dad's diagnosis. When I called RoamRight, they explained how to file a claim and which forms to submit.
I submitted the claim forms and received full payment for the covered travel expenses within one month.
I wouldn't hesitate to use RoamRight again. Their price was fair and their service was prompt.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
July 20, 2014
Pamela from CA
Verified Squaremouth Customer
Merely asked a process question of RoamRight. Got my answer. No claim was necessary.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Preferred
Review Received:
July 11, 2014
Dexter from CA
Verified Squaremouth Customer
I had a heart attack in Africa. Roamright arranged for our delayed flights home, but it took a couple of days to convenience them that we did not need a nurse flown to Africa to accompany us home.
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3 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
Adventure
Review Received:
July 10, 2014
Joan from NY
Verified Squaremouth Customer
Very Good
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
July 4, 2014
anonymous from GA
Verified Squaremouth Customer
positive experience. would check w/ Squaremouth first should there be a another need for travel insurance.
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0 out of 0 people found this review helpful