Reviews, Sales, and Service Ratings for
Seven Corners

During Trip
Did not use

Claim Process
No claim made

During Trip
None of tha above utilized during trip

Claim Process
N/A

During Trip
wasn't called upon to use it

Claim Process
no claims

During Trip
Durante mi viaje tuve una emergencia medica, yo asumi los gastos medicos que no sobrepasaron los 70 dolares. Cuando llegue al pais llame para realizar la respectiva reclamacion. Cuando hable con un consultor el me dice que no me van a devolver nada de lo que yo gaste debido a que en mi poliza tenia un deduci8ble de 250 dolares.
Esto se me hace totalmente arbitrario por parte de su compania pues se me hace que estan utilizando informacion errronea para enganar al cliente que no tiene ni idea de seguros, yo solo compre la poliza en internet y me dio unas caracteristicas especificas para la respectiva poliza. Yo no tenia ni idea que yo debia cambiar algo para que el seguro operara. En fin muy desagradable la experiencia con este seguro y jamas lo volvere a comprar. Sugiero que ustedes le avisen al usuario que debe hacer pequenos cambios al comprar los seguros pues los viajeros estamos confiados en que la compania si nos va a responder y cuando pasa algo asi es bastante desagradable, fueron dos polizas en total la mia y la de mi marido, dinero realmente tirado a la basura!!!

Claim Process
QUE HAGAN ACLARACIONES EN LAS POLIZAS CUANDO UNO LAS COMPRA EN INTERNET PUES UNO SE BASA EN QUE LA COMPANIA ES SERIA Y IMPRIME LA POLIZA CON LAS CARACTERISTICAS PREDETERMINADAS DE LA POLIZA CREYENDO EN LA BUENA FE DE USTEDES COMO COMPANIA Y CUANDO VIENE A HACER UN RECLAMO LE DICEN QUE SU COMPANIA NO PUEDE RESPONDERLE PORQUE USTED TENIA EN SU POLIZA UN DEDUCIBLE DE 250 DOLARES COMO LAS PERSONAS PODEMOS SABER ESTA INFORMACION SI SOMOS PERSONAS CORRIENTES SIN EXPERIENCIA EN POLIZAS. Muy negativa la experiencia relamente!!!!

During Trip
My wife developed a medical condition on the plane headed to Hong Kong. I tried 4 times in Hong Kong to call collect for assistance and it was refused 4 times. I called on my credit card and after quite a long hold, the agent was really no help at all and didn't have a clue as to why my collect calls were rejected. Everything turned out ok but I was told that they probably won't re-imburse me for the $50 phone call.

During Trip
DId not need to use the services

Claim Process
Did not submit a claim

During Trip
Did not need the service during the trip

Claim Process
It took them way too long to review and settle this very simple claim.

During Trip
Did not contact carrier during trip

Claim Process
NA

During Trip
Didn't have any cause to use insurance or customer service, fortunately!

Claim Process
No claim

Before Trip
The customer service is great while getting your insurance. They are very nice and friendly. The documents took about 10-14 days longer than I was told before I received them by snail mail. Due to circumstances beyond my control, the tour group had to raise my travel price after I paid in full to cover the trip home. The customer service was great in telling me I qualified for the refund based on what happened.

During Trip
I did not need to utilize the trip insurance during my trip. I was however anxious about the claim submitted prior to the trip. They did not respond to emails sent, or answer their phone when I would call. There was plenty of time for them to have responded one way or another regarding the claim before my trip.

Claim Process
We selected your company to purchase insurance from because of Clark Howard's recommendation. We would not recommend or purchase from your company again. We will let Clark Howard know about our experience.

We had purchased our insurance based on the total price we were given for our tour. Approximately 6 weeks prior to the tour, and after we had paid the insurance and the tour in full, the tour raised our price on the flight tickets due to circumstances beyond their control.

We called and talked to a representative from your company, and submitted a claim based on their suggestion to do so. They gave us acknowledgement of receipt on Nov. 5, 2012. You denied our claim saying we didn't have full coverage for the tour, when in fact we did prior to the tour raising the price on the flight tickets. We thought that was very deceptive and a poor excuse to deny our claim. If the representative knew the claim was going to be denied because we now needed to purchase more insurance coverage why was that not mentioned?

In our opinion, the claim was not satisfied. The customer service could have been better. I talked to 3 or 4 people explaining the circumstances about what happened, and kept getting passed off to someone else. The last person I talked to told me to submit a claim as it would be covered.

By not covering my claim that should have been, and really, is $160 going to break your company, I feel this insurance company took advantage of us. What would have happened had we had a more serious claim to file.

We were not satisfied.