Reviews, Sales, and Service Ratings for
Tin Leg

From start to finish, working with Tin leg has been easy, had frequent contact with reps who were helpful and friendly.

The customer service rep I talked to was very rude.... I did not realize that we only had a certain number of days that we could change the name on a policy. That was not made clear, we knew we couldn't cancel policy but did not know about changing names within the same family....
My husband was ill and couldn't go to Africa, so we wanted to put his coverage in our son's name. We lost the entire amount paid on my husband's trip and had to start with a new policy for our son.
The Rep was very short and condescending when I called to ask questions. Would not recommend Tin Leg.

Thank you for sharing your experience with us. We’re sorry to hear about your frustration and the unfortunate situation surrounding your husband’s illness.

After reviewing your interactions with our team, we agree that we could have done a better job explaining the policy details, including the Money Back Guarantee and the limitations on making changes to an insured traveler after purchase. While the agents followed protocol, we understand that clearer communication and more empathy could have helped in this stressful situation.

To clarify, once a policy is purchased, the names of travelers cannot be replaced with another individual, as this is a regulation that applies to the nature of insurance contracts. We sincerely apologize if this wasn’t made clear from the start, and we will work on improving how we communicate these details in the future.

We genuinely appreciate your feedback and are sorry that this experience left you dissatisfied. If there is anything further we can assist with or any remaining questions you have, please don’t hesitate to reach out.

I was very pleased with the Tin Leg travel medical insurance I purchased for the month of September while we were in Canada. My satisfaction dropped when we were hoping to stay a week longer and I was not able to purchase an addendum on my policy for that short time.
Very disappointing.

No issues & easy to work with customer service.

I unfortunately could not make the trip happen due to myocarditis and a cardiac ablation. I also have tremendous one pain....so I'll have to postpone this trip of a lifetime for another year or 2.
I did file a claim and am waiting for your response.
Thanks for all,
marina

It is nice to have the peace of mind afforded by the travel insurance.

Excellent service in assurance that all was well with our coverage if we needed it as we had had to postpone our trip almost a year and were anxious not to lose our initial investment. Thanks!

They were straightforward and informative, and efficient in delivery of the policy. Peace of mind.

Great customer service