Reviews, Sales, and Service Ratings for
Tin Leg

Purchasing tin leg was great. Now that I have had to cancel my cruise I’ll let you know how it ends :)

My injury occurred in a small town in Spain, I have provided as much documentation as I have available but it seems they need more. It’s been difficult and time consuming to get through the process.

Thank you for sharing your experience with us. We understand that handling a claim from abroad, especially in a small town, can be challenging, and we apologize for any frustration caused by the documentation requirements.

Our team reviews each claim as thoroughly as possible, and since travel insurance is a highly regulated industry, we must obtain certain documentation to proceed with a claim decision. On October 21st, we shared a list of the additional documents needed by email, and we’re here to assist if you have any questions about gathering them.

If there's anything we can do to help make this process easier or clarify what’s needed, please don’t hesitate to reach out to our team. Thank you for your patience and for working with us to resolve this.

Easy to purchase .Coverage was easy to understand. No need to file a claim

I won't be filing a claim, although Delta did delay my outgoing flight two hours (left 2am from JFK for Reykjavik) which was an exhausting way to start my trip. I will never flty with an airline that offers just one flight daily!

That being said, my pre-departure experience with Tin Leg was great. The customer service rep helped me sort through the many coverage options and select the right policy. I had peace of mind, felt prepared to take on rugged Iceland and had no other issues than jet lag.

Timely and professional service

Tin Leg offered a great package that met my travel needs and requirements. The policy was easy to understand.

I called to adjust the amount to be covered after buying our plane tickets and the customer service representative was incredily helpful!
I had to adjust two policies and it was so easy - really appreciated the help.

Easy and understandable

In my experience, TIn Leg has honored their insurance policies by paying claims for covered reasons that are stated in the policy documents. The traveler MUST obtain and retain all supporting documentation, e.g., emails about delay/cancellation from the travel provider (or screenshot/download showing airline website flight status verification of delayed/cancelled flights), evidence of changed itinerary such as new boarding passes or airline-generated list of flights taken, and dated receipts and credit card statements for all hotels and meals that are included in the claim. Tin Leg also requires that the traveler obtain written documentation from the airline online customer service stating the reason for the flight delay/cancellation.