Reviews, Sales, and Service Ratings for
Tin Leg

I had to call TinLeg prior to my trip to make a change to my return date. The customer service representative was very helpful.

Our trip was cancelled due to the airline cancelling our flight. We were able to get almost all of our money back from everything. I claimed about $600 for hotel reservations that was not refunded. I was told that because it had to do with COVID-19 they would not reimburse me. My husband said we would not ever use this company again for travel insurance. By the way we rebooked our vacation for July and guess which company we will NOT be using for travel insurance!

Hi Laurie

I apologize that your claim did not have a more favorable outcome. I have spoken with our Claims Team and reviewed your claim. Unfortunately, a travel supplier canceling your flight is not covered within your policy. In order for a cancellation claim to be paid, it must fall within your policy’s specific list of covered reasons.


If you have any additional questions about your policy or claim, please contact our Claims Team at 844-240-1233. We are available from 8am to 4pm ET, Monday through Friday, and are delighted to help!

I did not take the planned trip. Tin Leg gave me a voucher for the cost of the insurance, good for a trip scheduled within the next twelve months.

Buying the policy was easy and all staff were helpful. But the important part of a policy is if it pays out if I have a claim. Fortunately I had no claim, but without that experience I can't really rate you.

Having to wait for a phone interview (haven't had that with previous insurance providers) was a little annoying, especially as it was like a 2 week wait for the next appointment. Also having to do a runaround of contacting my health insurance first for the claim, which rejected it anyway. Good aspects were the travel insurance was a good rate, and after all the back and forth, it was easy to fill out the online form and provide info there, and was a quick response and confirmation after that - if only your process was to go straight to that it would be much better! Also a tip to the phone interviewers - if someone misses your call, please try calling back every few minutes later until you reach them. This happened both to my husband and I, where the phone only rang 3 or 4 times, and then received a message saying we need to organise a new phone interview time. Luckily we called back staight away and made sure to get the interview done that day.

No comment at this time since I am not finished with the process

I was on a cruise ship that got caught in the coronavirus disruptions. I emailed Tin Leg for information and got a return email within 1 hour. My roommate emailed her insurance folks and never did get a response. I was very pleased with the clear explanations of the procedure for filing claims and theeased of filing the claim. I always use Tin Leg when I travel outside the country

The entire process could not have been easier for. The website is intuitive, easy to navigate. Has extremely helpful information: to help me compare policies and to help me finalize my decision. The claims process was the easiest, most friendly I've ever experienced.

I'm sure to go with Tin Leg next time I travel overseas.

Thank you for asking my feedback.

The "coronavirus epidemic exclusion" is ridiculous . People purchase insurance for the "unknown possible future events". That is the reasoning for insurance.
I am VERY dissatisfied that my claim was turned down. NO EXCUSES
Cynthia from FL

My experience with Tin Leg customer service before our trip started was excellent.
Our trip was disrupted (shortened) due to coronovirus outbreak-related travel restrictions issued by the host country, so we had to return early.
We did get a refund on our unused travel expense by the tour operator, but Tin Leg's travel insurance does not provide any compensation, i.e. refund, for insurance coverage of pre-paid travel costs that were not used (refunded).
Tin Leg's rejection of any financial liability in this case seems to be inconsistent with customer-friendly business policies that we would expect for a situation that we had no control over and happened after we left the United States.