0.1% (169) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3208
4 stars
755
3 stars
258
2 stars
95
1 star
74
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
254,749
Since 2014
MONTHLY SALES
4331
Average Monthly Sales Since 2014
REVIEWS
4,390
Since 2014
Overall Rating
4.55 out of 5
Overall Rating 4.55 out of 5
4,390 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Customer service was very helpful in helping us assess impact of travel warnings.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 8, 2021
MARIA from FL
Verified Squaremouth Customer
It was easy !!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
June 8, 2021
Fran from TX
Verified Squaremouth Customer
The best insurance provider with excellent customer service reps to help decide what insurance is best for the travelers and their circumstances. I never plan a big trip without Tin Leg!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 6, 2021
Richard from FL
Verified Squaremouth Customer
Tin Leg was very accommodating when we switched our trip from 2020 to 2021. The only reason we contacted them again before our departure was because we shortened the number of travel days. We wanted to be sure everything matched. The call took about 5 minutes and an updated policy was e-mailed immediately. We have used Tin Leg for many trips and they always deliver great service.
Was this review helpful to you?
5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 2, 2021
Steven from OR
Verified Squaremouth Customer
Trip was cancelled and fully refunded...I assumed my trip protection (even if not used) was not refundable.
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6 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
May 29, 2021
Philip from FL
Verified Squaremouth Customer
Very good experience. Didn't need to file a claim, so can't comment on how that process would have run.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
May 29, 2021
Roger from KY
Verified Squaremouth Customer
Very good service. Very thorough customer service. Exceptionally professional. Will use again next vacation.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
May 24, 2021
Louise from TX
Verified Squaremouth Customer
Our original cruise/trip scheduled for us to leave 4/28/21 was cancelled. We have an identical replacement cruise scheduled for next year about the same time and you transferred the insurance at the same cost for the cancelled cruise to the one we will be taking in 2022.
Therefore, we do not need any reimbursement, we will be using your insurance for our rescheduled trip.
Thank you for switching the dates on our already purchased trip insurance!
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5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
May 19, 2021
happy_ny_traveler from NY
Verified Squaremouth Customer
Tinleg was super easy to work with given the policy was purchased before the pandemic and we had to change plans at least three times even when I forgot to update the dates they took care of everything for me. Super happy with the service
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
May 17, 2021
Christopher from CO
Verified Squaremouth Customer
I have purchased trip insurance a number of times. Never had an issue nor a claim... until this time. I could not take my trip due to personal reasons which covered by my policy. Very glad I had insurance and Tin Leg was easy to deal with and quickly processed my claim without any unreasonable hassles. Thus my 5 stars. Will buy again for future trips.
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30 out of 30 people found this review helpful